Customer Support Executive

Wolseley Group; Ripon; Hybrid; GBP 25,000; Full time

Job summary

Join a leading trade merchant as a Customer Support Executive in Ripon, where your customer service skills will shine. In this full-time role, you will build relationships with customers, manage order requests, and ensure satisfaction through effective communication. With a competitive salary of £24,610 plus bonuses and excellent benefits, including a generous pension scheme and opportunities for hybrid working, this position offers a fulfilling career path. Embrace a supportive environment that values your development and well-being, making it an exciting opportunity to grow your career in a dynamic team.

Benefits

Annual leave increasing with service

Generous pension scheme

Bonuses

Enhanced maternity/adoption leave

Online and high street discounts

Free healthcare access

Cycle to Work scheme

YuLife app access

Qualifications

• Proactive approach with a customer-focused mindset.
• Experience in a customer service environment is ideal.

Responsibilities

• Build and maintain excellent relationships with customers.
• Manage order enquiries and coordinate with teams.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Computer literacy

Job description

Customer Support Executive page is loaded

Customer Support Executive

Apply locations Ripon Head Office (RIPON) time type Full time posted on Posted 2 Days Ago job requisition id JR111710

Salary:

£24,610 + Bonus + Excellent Benefits

Customer Support Executive– Ripon (HG4 1SL)- Managed Services

So, who are we? We are Managed Services, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary of £24,610, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Support Executive based in Ripon (HG4 1SL) you’ll be responsible for:

1. Building and maintaining excellent relationships with customers via phone and email.
2. Managing order enquiries, processing requests and tracking order statuses.
3. Coordinating with internal and external teams to source products and meet customer requirements.
4. Addressing order-related queries and ensuring timely follow-ups.

This is a full time, permanent role working 40 hours per week Monday to Friday 8am – 5pm, with one additional weekend day required every 4-6 weeks which is paid as overtime. After completing training, there’s an opportunity for hybrid working, with two days per week working from home.

And here’s what we’d like you to have:

1. A proactive approach with a customer-focused mindset.
2. Previous experience working in a customer service environment would be ideal.
3. Excellent communication skills, both written and verbal, with the ability to build rapport and handle enquiries with professionalism.
4. High level of attention to detail and organisational skills to manage multiple tasks and priorities effectively.
5. Computer literate with confidence using new systems.

We look forward to receiving your application!

Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break!