Customer Support Executive in Doncaster)

Brite Recruitment; Doncaster; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in financial services is seeking a Customer Support Executive for their team in Doncaster. In this hybrid role, you will manage cases of customers in financial difficulty, ensuring resolution while providing excellent customer service. Benefits include 25 days of annual leave, employee discounts, and flexible working arrangements.

Benefits

25 days annual leave plus bank holidays

Employee discounts

Car salary sacrifice

Health care packages

Cycle to work schemes

Qualifications

• Previous Customer Service experience is essential.
• Experience dealing with vulnerable/difficult customers is preferable.
• Ability to work independently and as part of a team.

Responsibilities

• Taking inbound calls from customers in financial difficulty.
• Identifying fraudulent accounts and managing case resolutions.
• Ensuring compliance with FCA regulations.

Skills

Communication

Problem Solving

Relationship Building

Multi-tasking

Education

GCSE or equivalent with passes in Maths & English

Job description

CUSTOMER SUPPORT EXECUTIVE

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Customer Support Executive to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Customer Support Executive is working with the collections department, supporting customer that are in financial difficulty and managing their case through to a satisfactory resolution whilst ensuring a positive customer experience.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Customer Support Executive your key duties will include:

•Taking inbound calls from customers that are in financial difficulty

•Understanding the root cause of the customers issue, which can often be both sensitive and complex in nature, taking ownership for resolving

•Identifying any fraudulent accounts and taking the necessary action

•Ensuring all admin and paperwork is present and correct, working to FCA regulations

•Liaising with 3rd parties (Debt Collection Agents, Auctions, Repossession Agents)

•Dealing with customer complaints

•Updating all systems with accurate information

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Customer Support Executive, you must have:

•Previous Customer Service experience is essential

•Educated to GCSE or equivalent level with passes in Maths & English as a minimum

•Experience dealing with vulnerable/difficult customers or within a regulated environment is preferable

•Excellent communication and relationship building skills, both written and verbal

•Problem solver

•Ability to multi-task and prioritise during busy periods

•Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Customer Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.