Customer Support Engineer - SCADA systems

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Customer Support Engineer with extensive experience in GE ADMS products. This role involves ensuring the functionality and support of critical DMS applications, such as OMS and SCADA, while engaging directly with customers for diagnostics and issue resolution. You'll have the opportunity to mentor junior team members and contribute to knowledge bases, all while ensuring compliance with industry standards. If you have a passion for technical problem-solving and customer interaction, this is the perfect opportunity to make a significant impact in the field.

Qualifications

• Hands-on experience with GE ADMS products required.
• Strong analytical and troubleshooting skills essential.

Responsibilities

• Install and maintain ADMS systems including SCADA and OMS.
• Analyze and troubleshoot issues across various layers.

Skills

GE ADMS products

Power On Fusion (PoF)

Power On Advantage (PoA)

SCADA

OMS

Analytical skills

Customer interaction skills

Tools

Oracle

SQL

Jasper Reports

Cassandra

Linux

Windows

Job description

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Client:

Lithe Consulting Ltd

Location:

London, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

8b2255ee4417

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

About the Role:

This role requires in-depth technical experience with GE ADMS products, focusing on Power On Fusion (PoF) and Power On Advantage (PoA). The Customer Support Engineer will work on DMS applications, including OMS, DER, SCADA, and DNAF, ensuring end-to-end functionality and support for electrical transmission and distribution systems.

Key Responsibilities:

1. Install, support, and maintain ADMS systems including SCADA, OMS, and DNAF.
2. Analyze and troubleshoot issues across UI, network, performance, and communication layers.
3. Participate in cross-functional coordination to drive closure of customer issues.
4. Mentor junior team members in troubleshooting techniques and contribute to internal knowledge bases.
5. Ensure NERC CIP compliance and adherence to change control protocols.
6. Engage directly with customers for diagnostics, issue resolution, and reporting.

Essential Skills and Experience:

• Hands-on experience with GE ADMS products including PoF, PoA, OMS, SCADA.
• Knowledge of Transmission and Distribution networks.
• Experience with Oracle, SQL, Jasper Reports, Cassandra, Linux, and Windows.
• Good understanding of IP networks, DNS, firewalls, Active Directory.
• Strong analytical and customer interaction skills.