Application Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Kingston upon Thames; Remote; USD 60,000; Full time

Job summary

Join a leading company as an Application Support Engineer, where you'll leverage AI to tackle complex customer challenges. This role demands technical expertise and independent problem-solving skills. Be part of a dynamic team focused on innovation in customer support.

Qualifications

• 4+ years of technical customer support or engineering experience.
• Proficiency with generative AI tools, including workflow automation.

Responsibilities

• Partner with AI systems to resolve complex customer challenges.
• Combine technical expertise with AI capabilities to improve systems.

Skills

Technical Customer Support

Problem Solving

Generative AI Tools

Job description

Application Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy Kingston Upon Thames, England, United Kingdom

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Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

Application Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy Kingston Upon Thames, England, United Kingdom

Join to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy

This range is provided by Trilogy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $30.00/hr

Ready to revolutionize the future of customer support? Welcome to Trilogy, where we've turned the traditional support model on its head. Forget about mundane tickets and repetitive tasks – we're pioneering an AI-first approach that handles routine issues, leaving you to focus on complex challenges.

Picture this: You're part of an elite team that steps in only when our advanced AI systems encounter their limits. We manage 100+ enterprise software products, and when a complex issue surfaces, it's your expertise that makes the difference. This isn't your average support role – it's a position where every ticket is a puzzle waiting to be solved.

Fair warning: This role isn't for the faint-hearted. We move fast, think faster, and expect excellence from day one. If you thrive on autonomy, get excited by technical challenges, and have a knack for finding solutions where others see dead ends, you might just be who we're looking for.

Join us in shaping the next evolution of technical support, where human ingenuity meets cutting-edge AI technology. This isn't just a job – it's your chance to be at the forefront of support innovation.

What You Will Be Doing

• Partner with our sophisticated AI systems to resolve intricate customer challenges, acting as the human intelligence that bridges technology gaps and delivers solutions

What You Won’t Be Doing

• Enjoying a leisurely onboarding period - mastering multiple products within your first month is expected
• Looking to your manager for step-by-step guidance - success demands self-sufficiency and independent problem-solving skills

Application Support Engineer Key Responsibilities

• Combine your technical expertise with AI capabilities to solve complex customer challenges and identify opportunities to improve our AI systems

Basic Requirements

• Location in the Americas (North or South)
• 4+ years of technical customer support or engineering experience
• Proficiency with generative AI tools, including workflow automation and custom GPT development (basic AI usage for content creation or research is not sufficient)

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for: seeking top talent, innovating new technology, and incubating new businesses. Our focus on simple customer-facing designs and modern cloud-based solutions fosters a dynamic environment for growth and innovation.

There is much more to explore about this exciting role. Click the Apply button if you're interested and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours/week), long-term position, available immediately. It requires entering into an independent contractor agreement with Crossover. The compensation is $30/hr, totaling approximately $60,000/year, paid weekly. For more details, visit www.crossover.com/help-and-faqs.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development, IT Services and Consulting, Telecommunications