Customer Support Engineer - Utilities & GIS Systems

TN United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the utilities sector is seeking experienced Customer Support Engineers to enhance their GIS systems. The role involves working with advanced applications for asset mapping and infrastructure management, requiring strong technical skills and collaboration with clients and teams.

Qualifications

• Experience with GIS-based platforms and utilities software.
• Hands-on knowledge of SQL and Oracle databases.

Responsibilities

• Perform analysis, design, coding, testing, and implementation of GIS applications.
• Provide technical support and troubleshooting for core systems.
• Document solutions and workflows for knowledge transfer.

Skills

Problem Solving

GIS

SQL

Java

Education

Degree in Engineering

Degree in Computer Science

Degree in IT

Tools

GE Smallworld

Oracle

ESRI ArcGIS

Job description

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Customer Support Engineer - Utilities & GIS Systems, London

Client: Lithe Consulting Ltd

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference:

11cb262bff05

Job Views:

20

Posted:

17.05.2025

Expiry Date:

01.07.2025

Job Description:

About the Role:

We are seeking experienced and highly motivated Customer Support Engineers to join our UK-based team, supporting our utility sector clients. This role involves working with advanced GIS systems, specifically GE Smallworld, and contributing to the customization, maintenance, and support of mission-critical applications used for asset mapping and infrastructure management.

The ideal candidate will have a strong technical foundation, excellent problem-solving abilities, and prior experience in GIS-based platforms and utilities software. You will collaborate closely with clients, internal teams, and third-party vendors to ensure seamless integration and support.

Key Responsibilities:

• Perform analysis, design, coding, testing, and implementation of customer-specific GIS applications.
• Provide technical support and troubleshooting for core systems including PNI, Electric Office, and related Smallworld modules.
• Document solutions, workflows, and best practices to ensure knowledge transfer and continuous process improvement.
• Coordinate with clients to understand requirements and provide timely updates and solutions.
• Support integration with third-party systems and ensure compliance with local regulatory requirements.
• Assist in planning and executing future system expansions and enhancements.

Essential Skills and Experience:

• Proficiency in GE Smallworld Product Suite (PNI, Electric Office, Core SW4, SW5).
• Strong experience with Magik programming language.
• Familiarity with GIS solutions in the utility space.
• Hands-on knowledge of SQL, Oracle databases, and VMDS (Version Managed Data Store).
• Working knowledge of Java, K8, and other utility domain technologies.
• Experience with customer-specific customizations and regulatory compliance integration.
• Degree in Engineering, Computer Science, IT (e.g., BE/B.Tech/MCA/MS(IT)).
• Understanding of the Software Development Lifecycle (SDLC).
• Experience with ESRI ArcGIS or OpenGIS technologies.
• Exposure to modules such as GDO, GTO, GSS, GSA, DM, MES, and NRM.

Other Information:

This role may include travel, on-call support, or shift-based availability, depending on project needs. Great opportunity to work on mission-critical utility infrastructure systems and expand your expertise across a range of geospatial and enterprise platforms.