Customer Support Engineer - Motorsport

McLaren; Woking; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension scheme

Discretionary annual bonus

Private medical insurance

Life assurance

Sabbatical

Employee discounts

Parental leave

Wellbeing programme

Job summary

McLaren Motorsport is seeking a Customer Support Engineer to deliver market-leading engineering services to our global customer base. You will be the primary contact for customer race programs, supporting GT3/GT4 project teams with data analysis, ECU programming, and post-event reporting.

You will work with internal engineering teams, share feedback on technical issues, and provide on-event technical support, including travel across the UK and abroad.

Qualifications

• Engineering degree required (BSc/BEng/MEng/MSc or equivalent).
• Experience in motorsport industry essential or with race teams.
• Strong data analysis and systems-wide experience including GT3-GT4 platforms.

Responsibilities

• Provide data analysis and reports from live events.
• Support track-side data analysis and ECU/BOP related tasks.
• Liaise with Development, Engineering and Series Development teams for feedback.
• Create engineering reports from live events and feed into wider teams.
• Offer workshop-based remote diagnostic sessions for customer teams.
• Travel with McLaren Motorsport to events globally as required.

Skills

Data analysis

MATLAB/Simulink

CATIA 2D/3D

Excel VBA

Electrical diagnostics knowledge

Team player

Education

BSc/BEng/MEng/MSc Engineering degree or equivalent

Tools

MATLAB

Simulink

CATIA

MS Office Suite

Job description

Customer Support Engineer - MotorsportRef #59254Date postedThursday, September 10, 2026CountryUnited KingdomLocationWokingBusiness areaMotorsportDepartmentMotorsportPosition level5 - Supervisory / Professional - (L-15)Working timeFull TimeContract typeFixed Term ContractDuration24 monthsWorking patternBlue Shift 45 hoursWhat to ExpectAs Customer Support Engineer - Motorsport, you will play a pivotal role in providing market leading motorsport engineering services to our global customer base. This is a fundamentally key role to managing and enhancing the relationship between McLaren Motorsport and our customer race teams.* Reporting to a Senior Customer Support Engineer - Motorsport, working as one of a team of customer support engineers who operate as the first ‘point of contact’ for Customer race programs.* Support the GT3/GT4 project engineering and development teams in the execution and evaluation of pre and post event simulation and data analysis and reporting.What You'll Do* Work closely with internal and customer engineers supporting them with engineering tools. (i.e., Reports, data processing, race forecasting).* General data and electronic systems related matters, documentation and customer facing technical updates.* Support events with remote or track-side data analysis and systems-wide commissioning ECU programming and BOP implementation.* Support customer teams with specific on event vehicle/systems engineering, technical and operation procedures.* Liaise with internal Development engineering team, providing feedback on technical issues and concerns.* Liaise with internal Engineering and Series Development teams, providing customer feedback on technical issues and concerns.* Document engineering reports from live events and feed information into the wider customer support and engineering departments.* Provide workshop-based remote diagnostic and advisory sessions for customer teams.* Technical support to McLaren motorsport customers which may involve travel within and outside the UK.* This role includes extensive global travel within the region of 16 - 22 events.What You'll Bring* BSC, BEng, MEng, MSc Engineering Degree or equivalent.* Experience of the motorsport industry, either as part of a race team or customer support role is essential.* Data analysis and systems-wide experience including commissioning of GT3 - GT4. platforms from a high level.* Computer literate - Microsoft Office suite including networking, Excel + VBA.* Programming experience with Matlab, Simulink* CATIA 2D/3D Skills* Ability to demonstrate a calm way of thinking when under pressure.* Knowledge of motorsport Electrical Diagnostic Systems and hardware preferred.* Must be a team player. Someone who works well within a team of mixed skillsets and abilities pulling together as one team. #* Adaptable, quick thinking, decisive, showing strong initiative and self determination.* Strong planning, good follows up skills, meticulous in detail.* Demonstrates a methodical approach.* Confident with good interpersonal & communication, (especially verbal & written) skills.* Mobile & willing to travel abroad as requested.* Full UK driving licence.What We'll Do for YouWe offer a wide – ranging benefits package, which includes:* Structured career development framework* 25 days’ holiday, plus bank holiday. Annual buy & sell up to five days* Enhanced company pension scheme* Discretionary annual bonus award* Private medical insurance and health cash plan* Life assurance benefit* Ability to apply for a sabbatical of up to one year after only two years’ service* Benefits you can adapt to your lifestyle, such as discounted shopping* Generous parental leave policies* A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice