Customer Support Engineer - Graduate considered

RedTech Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic and innovative software company as a Customer Support Engineer, where you'll leverage cutting-edge machine learning technology to enhance customer experiences. This role offers a unique opportunity to grow in a fast-paced environment, working alongside industry experts. You'll receive comprehensive training on the product and play a crucial role in resolving customer issues. With a strong focus on career progression and a supportive team culture, this position is perfect for motivated individuals eager to make a difference in technical support. Embrace the chance to build a rewarding career in an industry-leading organization.

Benefits

Excellent training and career progression

Good remuneration and benefits package

Inclusive and accessible recruitment process

Qualifications

• 2.1 or higher in a STEM-related Bachelor's from a recognized university.
• Experience in customer-facing roles is essential.

Responsibilities

• Act as the main point of contact for customer issues.
• Manage customer issues from initial report through to resolution.
• Provide excellent customer experience throughout the resolution process.

Skills

Customer Experience

Problem-Solving

Communication Skills

Basic Scripting (Python or Bash)

Education

Bachelor's Degree in STEM

Job description

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This range is provided by RedTech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

Location: Central London– 3 days in office / 2 days remote

Requirements for Customer Support Engineer:

• A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline
• At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
• Basic scripting knowledge in Python or Bash beneficial
• You really care about the customer experience and have experience to prove this (can be from summer job, internship etc).
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up technologies
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English
• You are keen to work in a client-facing technical role (opposed to taking the R&D route)

Responsibilities for Customer Support Engineer

• You will initially be fully trained on the machine learning platform to understand the intricacies of the product
• You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
• Manage customer issues from initial report through to resolution
• Basic troubleshooting, and escalation of issues to the tech team
• Give an excellent customer experience throughout the resolution process

What this offers

• Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
• An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company
• A good remuneration and benefits package

Applications

If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing [e-mail] (if this email address hs been removed by the job-board, full details for contact are available on our website).

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RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and Customer Service

• Industries

  Computer and Network Security, Software Development, and Technology, Information and Media

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