Customer Support Engineer: Gas Turbines & Power Gen

Mitsubishi Power EMEA; Leeds; On-site; GBP 50,000 - 70,000; Full time

Job summary

Mitsubishi Power EMEA is seeking a Customer Support Engineer for our Leeds office. You will deliver day-to-day technical support for gas and steam turbines, generators, and control systems, working with the Engineering Team Leader and cross-functional teams to resolve issues and support maintenance activities.

The role emphasizes delivering reliable, available and safe operating assets while developing technical expertise across multiple equipment areas.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• Strong analytical and problem-solving skills.
• Excellent technical report-writing and communication skills.
• Strong customer service and organisational abilities.
• Fluency in business English.
• Knowledge of Japanese is advantageous but not essential.

Responsibilities

• Provide day-to-day technical support to customers relating to gas turbines, steam turbines, generators, control systems and auxiliaries.
• Support operation and maintenance of gas turbines, steam turbines, control systems and auxiliary equipment.
• Respond to internal and external customer requests with strong technical knowledge.
• Investigate technical issues and develop corrective actions.
• Lead root cause analysis for significant technical issues.
• Interface between field service teams and design engineering to drive timely resolutions.
• Support inspections and maintenance activities, including acting as the company engineer during turbine inspections when required.
• Provide engineering support during outages to meet availability targets.
• Prepare technical reports, procedures, specifications and presentations.
• Document technical data in accordance with policies and procedures.
• Deliver technical presentations and participate in customer review meetings.
• Develop relationships with customers to address their requirements promptly.
• Provide technical input to commercial teams supporting sales and proposals.
• Coordinate between commercial, service and repair functions.
• Identify and resolve NCRs and RFAs.
• Develop working procedures to increase efficiency.
• Assist the Engineering Manager and wider team with customer support projects.

Skills

Analytical thinking

Problem solving

Communication skills

Customer service

Organisational skills

Business English

Education

Bachelor's degree in Mechanical Engineering

Tools

MS Office

Job description

Mitsubishi Power EMEA is seeking a Customer Support Engineer for our Leeds office. You will deliver day-to-day technical support for gas and steam turbines, generators, and control systems, working with the Engineering Team Leader and cross-functional teams to resolve issues and support maintenance activities.

The role emphasizes delivering reliable, available and safe operating assets while developing technical expertise across multiple equipment areas.