Customer Support Engineer (Construction)

TN United Kingdom; Swadlincote; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry leader is seeking a dedicated Technical Support Engineer to provide exceptional customer service and technical support within the construction sector. This role offers autonomy in managing your own desk while ensuring customer satisfaction through effective communication and problem-solving. With a competitive salary package, including a quarterly bonus based on achievable KPIs, this position promises a rewarding work environment. Join a supportive team that values professional growth and work-life balance, and take the next step in your career with this exciting opportunity.

Benefits

Training and Development

Quarterly Bonus

Pension Plan

Company Benefits Package

Healthy Work-Life Balance

Qualifications

• Experience in technical support or after-sales roles, ideally in construction.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and provide after-sales support.
• Resolve technical issues and maintain service orders in ERP systems.

Skills

Technical Support

Customer Service

Problem Solving

Communication Skills

ERP Systems

Tools

ERP Systems

Job description

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Client:

Roundhouse Recruitment Ltd

Location:

Swadlincote, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ea8feef1f6ad

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

£25,000 - £30,000 + Training + Progression + 10% Quarterly Bonus + Pension + Company Benefits package

Swadlincote, Burton Upon Trent

Are you from an After Sales / Technical Support background or similar within Construction looking for an autonomous role where you will manage your own desk within a company known for their Progression opportunities and employee benefits including quarterly bonuses?

As the go-to person for providing After-Sales support, you will be tasked with managing your own desk, maintaining clear customer interaction channels, and providing technical support on Roofing products where needed.

You will receive full training and development in the company's specialist Roofing product range and be given the reins to manage your workload, ensuring customer satisfaction and support whenever needed.

The Role:

• Customer Interaction: Address customer inquiries
• Technical Problem Solving: Help to resolve technical issues
• ERP System Management: Efficiently manage service orders and maintain accurate records within ERP systems
• Rewarding Work Environment: Thrive in a role that offers a competitive salary package, including a 10% quarterly bonus based on clear and achievable KPIs

The Candidate:

• Experienced in technical support or after-sales roles, ideally within the construction or manufacturing sectors
• Demonstrates strong communication and problem-solving skills, with proficiency in ERP systems
• Enjoys working in a dynamic environment and is committed to delivering excellent customer service
• Seeks a stable, full-time position that offers both team collaboration and autonomy

What We Offer:

• A friendly and supportive team environment in a respected industry leader
• A regular weekday schedule supporting a healthy work-life balance
• Opportunities for professional growth and development in a growing company

Apply Now:

Are you ready to take on a role where your technical skills and customer service prowess can shine? Apply through Roundhouse Recruitment Limited for an opportunity to join our dedicated team. We handle all applications with the highest confidentiality and professionalism.

Keywords: Technical Support Engineer, Customer Service, ERP Systems, Roof Windows, Construction, Manufacturing, After-Sales Support, KPI-Driven Bonuses, Technical Troubleshooting.