Graduate Customer Support Engineer (Construction)

TN United Kingdom; Swadlincote; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a motivated Technical Support Engineer to join their dynamic team. This role offers the opportunity to manage your own desk, providing essential after-sales support for Roofing products. With a competitive salary package, including a quarterly bonus and a supportive work environment, you will thrive in a position that encourages professional growth and autonomy. If you are passionate about customer service and technical problem-solving, this role is perfect for you. Join a company that values its employees and offers a pathway for career progression.

Benefits

Quarterly Bonus

Pension Plan

Training Opportunities

Professional Development

Healthy Work-Life Balance

Qualifications

• Experience in technical support or after-sales roles, ideally in construction.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Manage customer inquiries and provide after-sales support.
• Resolve technical issues related to Roofing products.

Skills

Technical Support

Customer Service

Problem Solving

Communication Skills

ERP Systems

Education

Graduate in relevant field

Tools

ERP Systems

Job description

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Client:

Roundhouse Recruitment Ltd

Location:

Swadlincote, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e2762dd92d2e

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

£25,000 - £28,000 + Training + Progression + 10% Quarterly Bonus + Pension + Company Benefits package

Swadlincote, Burton Upon Trent

Are you a Graduate or similar with Construction experience looking for an autonomous Technical Support role where you will manage your own desk within a company known for their Progression opportunities and employee benefits including quarterly bonuses?

As the go-to person for providing After-Sales support, you will manage your own desk, maintain clear customer interaction channels, and provide technical support on Roofing products where needed.

You will receive full training and development in the company's specialist Roofing product range and be given the reins to manage your workload, ensuring customer satisfaction and support whenever needed.

The Role:

• Customer Interaction: Address customer inquiries
• Technical Problem Solving: Help resolve technical issues
• ERP System Management: Manage service orders and maintain accurate records within ERP systems
• Rewarding Work Environment: Thrive in a role that offers a competitive salary package, including a 10% quarterly bonus based on clear and achievable KPIs

The Candidate:

• Experience in technical support or after-sales roles, ideally within the construction or manufacturing sectors
• Strong communication and problem-solving skills, with proficiency in ERP systems
• Enjoys working in a dynamic environment and committed to delivering excellent customer service
• Seeks a stable, full-time position with team collaboration and autonomy

What We Offer:

• A friendly and supportive team environment in a respected industry leader
• A regular weekday schedule supporting a healthy work-life balance
• Opportunities for professional growth and development in a growing company

Apply Now:

Ready to showcase your technical skills and customer service prowess? Apply through Roundhouse Recruitment Limited to join our dedicated team. All applications are handled with confidentiality and professionalism.

Keywords: Technical Support Engineer, Customer Service, ERP Systems, Roof Windows, Construction, Manufacturing, After-Sales Support, KPI-Driven Bonuses, Technical Troubleshooting.