Customer Support Engineer

JR United Kingdom; Silchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading company as a Customer Support Engineer in Silchester, where you will leverage your engineering expertise to support critical avionics and defense systems. This role involves managing technical investigations and collaborating across teams to ensure reliability and optimal performance. The position offers competitive compensation, flexible hours, and a culture that values collaboration and professional growth.

Benefits

Flexible hours

Life insurance

Health insurance

Pension fund

Travel insurance

Discount platform

Free coffee and fruit

Onsite parking

Continuous learning opportunities

Mentorship programs

Qualifications

• Experience in customer support in the aviation, space, and defense industry.
• Knowledge of digital electronics design and troubleshooting.
• Strong route cause analysis skills.

Responsibilities

• Provide engineering expertise to ensure optimal performance of avionics and defense systems.
• Prepare support documentation for projects.
• Lead root cause analysis and corrective actions to optimise production yield.

Skills

Technical expertise

Problem solving

Communication skills

Education

Bachelor's or Master's degree in Engineering or Science

Tools

Linux operating system

Job description

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Join Mercury Systems as a Customer Support Engineer – Based in Silchester

Are you looking for an opportunity to apply your expertise in engineering while supporting international design and in-service teams? Mercury Systems is seeking a Customer Support Engineer to lead technical analysis and solve critical engineering challenges.

Your Mission

As a Customer Support Engineer, you will provide engineering expertise to ensure optimal performance and reliability of avionics and defense systems. You will manage technical investigations, resolve obsolescence challenges, and support customers with warranty and non-warranty RMAs.

Additionally, you will collaborate with teams across engineering, production, and customer support, driving root cause analysis and proposing effective solutions.

Key Responsibilities

In-Service Support:

• Prepare support documentation required by projects.
• Provide technical expertise on legacy products.
• Develop procedures for on-site rework when necessary.

Support to Production:

• Assist production test technicians in troubleshooting product testing challenges.
• Lead root cause analysis and corrective actions to optimise production yield.

Root Cause Analysis & Quality Assurance:

• Inspect and analyse defective products or subcomponents.
• Drive synchronization of root cause analysis activities with engineering and quality teams.
• Participate in customer issue resolution and RMA assessments.

Required Qualifications:

• Bachelor's or Master's degree in Engineering or Science (BA/BS or higher).
• Experience in customer support, electronics manufacturing or repair, preferably in the Aviation, Space, and Defense (ASD) industry.
• Strong English communication skills (spoken and written).
• Knowledge of digital electronics design and troubleshooting.
• Strong problem solving skills, with route cause analysis.
• Knowledge of Linux operating system, drivers and architecture.

What We Offer

• Flexibility: flexible hours.
• Benefits: life insurance, health insurance, pension fund, travel insurance and discount platform.
• Work Environment: Free coffee, fruit, and onsite parking.
• Growth: Continuous learning, mentorship programs, and challenging projects.
• Compensation: Competitive salary aligned with market standards and bonus.
• Inclusion: An inclusive culture that values your ideas and impact.

Why Mercury Systems?

Mercury Systems is dedicated to advancing aerospace and defense technology to make the world safer and more secure. Our mission is to bring cutting-edge commercial technologies to the tactical edge, enabling our customers to accelerate innovation and gain decision superiority.

Our Culture

At Mercury, we foster a collaborative, transparent, and supportive work environment that encourages continuous learning, professional growth, and open communication. Whether you’re a seasoned expert