Customer Support Engineer

Place.; United Kingdom; Remote; GBP 31,000 - 37,000; Full time

Job summary

A leading company seeks a proactive individual for a technical customer support role. You will report to the team lead and manage client relationships, with a focus on accountability and autonomy. Experience in automation technology is preferred, with a supportive environment for growth.

Qualifications

• Experience with RPA tools like UiPath or Blue Prism is beneficial.
• Proactive problem-solving skills and accountability in customer support roles.

Responsibilities

• Support the team lead in delivering exceptional customer support.
• Own issues and manage client relationships with technical teams.
• Work independently, taking on responsibilities from the team lead.

Skills

Automation technology (RPA, UiPath or Blue Prism)

Customer support

Job description

You know what good customer support looks, and feels like.

You're not someone to wait around. You prefer to work proactively when solving problems, rather than reactively.

This role is technical and hands on, so you'll report into the team lead and support them delivering the best customer support possible.

You'll do this through accountability. You'll own issues, speak to clients directly and manage relationships with other teams, like software development.

Technically you'll need some experience with automation technology (RPA, either UiPath or Blue Prism), and they're happy to train and develop you in this area.

You'll be working in a small team of four, and be lead by someone who's worked their way up from the bottom - and now wants to give back to someone else.

This will suit you if you're looking for more autonomy and accountability in your day to day. The lead would like to pass over some of their responsibilities for you to control.

This is a mostly remote position with limited office attendance (less than twice a month)

Salary is up to £37k.

You must be based in the UK with full RTW to apply.

If you don't have an up to date CV, please apply, we can work through that later.

*Place Consulting Limited are an employment agency acting on behalf of our client. We reserve the right to close this advert when a suitable candidate is found. Whilst we aim to provide feedback to all candidates who hit the criteria, sometimes this is not achievable. If you would like more feedback on your application, please contact us directly*