Customer Support Coordinator

dormakaba International Holding AG; Letchworth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global provider in access solutions is seeking a Customer Support Coordinator based in Letchworth. This role involves ensuring timely product delivery, managing customer interactions, and providing sales support. Candidates should have a solid background in customer service along with excellent communication skills. The position offers hybrid working opportunities, extensive employee benefits, and a chance to grow within a supportive company culture.

Benefits

25 Days Annual Leave + Bank Holidays

Hybrid working (up to 2 days per week after training)

Holiday Purchase Scheme

Enhanced Pension Scheme

Life Assurance

Healthcare Support

Enhanced maternity and paternity leave

Access to LinkedIn Learning

Employee Discounts scheme

Free parking

Qualifications

• 2+ years work experience in customer service.
• Ability to understand product life cycles.
• Strong communication and organisation skills required.

Responsibilities

• Ensure clients receive products on time.
• Manage customer orders and specifications.
• Support field-based sales team and resolve customer issues.

Skills

Customer Service

Communication

Organisation

SAP knowledge

CRM experience

Job description

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We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Customer Support Coordinator

Hitchin, GB, SG4 0AB

May 29, 2025

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar?

Due to expansion. we are looking for a Customer Support Coordinator to join our team, based in our NEW UK HEADQUARTERS within the Spirella Building in Letchworth, Herts

A job that matters: Your Tasks

Our Customer Support Coordinatorsensure that our clients get the right products on time and every time, helping the customer with different product options and making sure that we maintain or excellent reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects. You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements.

But this is not just a job processing orders…

We are looking for a responsible person who can take ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. As well as this you would be an internal support for our field based sales team.In time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

Experience that matters: Your Skills

• 2+ years of work experience in a similar customer service environment
• Demonstrate the ability to understand products, and their life cycle
• Knowledge of SAP desirable, previous experience of a CRM system essential
• Have strong communication and organisation skills
• High level of self-motivation

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Hlybrid working (up to 2 days per week after training)
• Holiday Purchase Scheme (buy up to 5 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme
• Town Centre location with free parking and easy walking distance from Letchworth Rail Station

Interested?

Follow the link to apply online.We look forward to hearing from you!