Customer Support Coordinator

Lashley + Associates Corporation; Letchworth; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company in smart and secure access solutions is seeking a Customer Support Coordinator to join their team in Letchworth, UK. The role involves ensuring timely product delivery, supporting clients, and managing customer service issues. The successful candidate will benefit from comprehensive training and gain expertise in dormakaba products.

Benefits

Free parking

25 days of annual leave plus bank holidays

Hybrid working (up to 2 days per week)

Enhanced pension scheme

Life Assurance

Healthcare support

Access to LinkedIn Learning

Qualifications

• At least 2 years of experience in a similar customer service environment.
• Ability to understand products and their lifecycle.
• Knowledge of SAP is desirable.

Responsibilities

• Ensure clients receive the right products on time.
• Provide sales support and process orders via email.
• Communicate directly with customers and handle issues.

Skills

Communication

Organizational skills

Customer service experience

Self-motivation

Tools

CRM systems

SAP

Job description

Company Description

At dormakaba, we are a globally successful company with a family business culture, employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance, and a fulfilling workplace. In the UK, we offer training opportunities, career progression, and support over 550 employees across 14 different office locations.

Job Description

Do you have a confident manner, excellent attention to detail, and are comfortable with the use of CRM systems or similar?

Due to expansion, we are looking for a Customer Support Coordinator to join our team, based in our new UK headquarters within the Spirella Building in Letchworth, Herts.

Your Tasks

Our Customer Support Coordinators ensure that our clients receive the right products on time, assisting customers with product options and maintaining our excellent reputation within the construction industry. Your main responsibilities include providing sales support to customers interested in dormakaba products and systems for their projects, communicating directly with customers, and processing orders via email, verifying details and specifications.

This role involves more than just order processing. We seek a responsible individual who can take ownership of customer issues, collaborate with colleagues on queries, returns, and other customer service matters. You will also support our field-based sales team internally. Over time, you will become a dormakaba product expert, staying updated on new developments and product releases.

Your Skills & Experience

• At least 2 years of experience in a similar customer service environment
• Ability to understand products and their lifecycle
• Knowledge of SAP is desirable; experience with CRM systems is essential
• Strong communication and organizational skills
• High level of self-motivation

Our Benefits

At dormakaba, we care for our employees. Along with an attractive salary, we offer:

• Town centre location with free parking and proximity to Letchworth Rail Station
• 25 days of annual leave plus bank holidays
• Hybrid working (up to 2 days per week after training)
• Holiday Purchase Scheme (buy up to 5 additional days annually)
• Enhanced salary sacrifice pension scheme (you contribute 3%, we contribute 6%)
• Life Assurance
• Healthcare support, including an Employee Support and Assistance Programme
• Health & Wellbeing App with Digital GP Service
• Enhanced maternity and paternity benefits after qualifying period
• Access to LinkedIn Learning
• Employee Discounts scheme

Interested?

Follow the link to apply online. We look forward to hearing from you!

Location: Letchworth, North Herts