Customer Support Coordinator

dormakaba UK; Hitchin; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global company in the construction industry is seeking a highly motivated Customer Support Coordinator for its new UK headquarters. In this role, you will ensure clients receive their products on time while providing exceptional support and enhancing customer satisfaction. If you excel in a dynamic environment and possess a strong customer service background, we welcome your application.

Benefits

25 Days Annual Leave + Bank Holidays

Hybrid working (up to 2 days per week after training)

Enhanced Salary Sacrifice Pension Scheme

Healthcare Support

Employee Discounts scheme

Qualifications

• 2+ years experience in a customer service role.
• Strong product knowledge and ability to understand product life cycles.
• Familiarity with CRM and SAP systems desirable.

Responsibilities

• Support customers to ensure timely product delivery.
• Process orders via email and manage customer queries.
• Collaborate with sales teams and maintain product expertise.

Skills

Communication

Organisation

Customer Service

Self-Motivation

Tools

CRM Systems

SAP

Job description

Join to apply for the Customer Support Coordinator role at dormakaba UK

Join to apply for the Customer Support Coordinator role at dormakaba UK

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM systems or similar?

Due to expansion. we are looking for a Customer Support Coordinator to join our team, based in our NEW UK HEADQUARTERS within the Spirella Building in Letchworth, Herts

A job that matters: Your Tasks

Our Customer Support Coordinators ensure that our clients get the right products on time and every time, helping the customer with different product options and making sure that we maintain or excellent reputation within the construction industry. Your main responsibilities are to focus and deliver sales support to a range of customers who are looking to use dormakaba products and systems in their own projects. You would be talking directly with our customers and taking orders via email, checking the details and specifications against the requirements.

But this is not just a job processing orders…

We are looking for a responsible person who can take ownership of customer issues, collaborating with colleagues on queries, returns and various other items relating to customer service. As well as this you would be an internal support for our field based sales team. In time you will become a dormakaba product expert, keeping up to date on new developments and new products as they are released to the industry.

Experience that matters: Your Skills

• 2+ years of work experience in a similar customer service environment
• Demonstrate the ability to understand products, and their life cycle
• Knowledge of SAP desirable, previous experience of a CRM system essential
• Have strong communication and organisation skills
• High level of self-motivation
  
  

A workplace that matters: Our offering

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide. In the UK, we offer many development and training opportunities, supporting over 500 employees in the field as well as within our various office locations.

We care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Hlybrid working (up to 2 days per week after training)
• Holiday Purchase Scheme (buy up to 5 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Access to LinkedIn Learning
• Employee Discounts scheme
• Town Centre location with free parking and easy walking distance from Letchworth Rail Station
  
  

Interested?

Follow the link to apply online. We look forward to hearing from you!

Location: Letchworth, North Herts

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wholesale Building Materials

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