Customer Support Consultant

Opal Orthopaedics Ltd (UK) & Opal Medical Australia P/L; Greater Manchester; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity awaits as a Customer Service Agent in a dynamic team focused on customer satisfaction. Join a forward-thinking company that values its employees and offers a supportive environment. You will engage with customers, helping them navigate their accounts and resolve issues efficiently. This role not only provides a competitive salary but also a range of benefits designed to enhance your lifestyle and well-being. With a focus on personal growth and team collaboration, this position is perfect for those passionate about making a difference in customer experience. Don't miss your chance to be part of a thriving organization!

Benefits

Competitive Salary

Discretionary Bonus Scheme

Employee Referral Bonus Scheme

Competitive Pension Scheme

Discounted Gym Membership

Health Cash Plan

22 Days Holiday

Life Assurance Cover

Professional Membership Subscriptions

24/7 Digital GP Service

Qualifications

• Strong communication and listening skills are essential.
• Experience in a contact centre is desirable but not essential.

Responsibilities

• Make inbound and outbound calls to customers with overdue accounts.
• Record all customer contact accurately on the collections system.
• Update account information and liaise with other departments.

Skills

Communication Skills

Listening Skills

PC Literacy

Resilience

Education

Experience in Contact Centre

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Agents Required

Ascent are excited to announce an in-person recruitment event and assessment centre at our offices in Manchester City Centre on Thursday 9th January 2025. Here we’ll be looking for a number of new Customer Service Agents to join our team!

The aim of the event is to give you an honest view of how a day as a Customer Service Agent is. It will give you a chance to get a feel for what you’ll be doing and speak with our current employees to hear what they enjoy most, as we want you to be sure this role is the right one for you and that you’ll gain real job satisfaction and love what you do.

What the day will look like for you:

• Welcome Meeting – Understand more about Ascent and what we do.
• Ice Breaker – Let us know more about you as an individual.
• Individual Interviews – Interview with a member of the contact centre team.
• Group Exercises – Interact with others, be a team player.

A bit about us:

At Ascent, we place the customer at the heart of our operations, ensuring that within our customers' most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by identifying talent and supporting them to become part of the Ascent team.

Be Part of our team:

Customer Experience is at the heart of everything that we do. As a team, we assess individuals' circumstances, supporting our customers to overcome problems which have led to customers' accounts being in arrears.

The role of a Customer Support Consultant requires you to build a rapport with each customer, ensuring customers' queries are resolved at the first point of contact.

What will your day look like?

• Make inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments.
• Record all customer contact accurately on the collections system.
• Treat all customers fairly, professionally and within legislation and codes of practice.
• Deal with general account enquiries and take routine payments from customers.
• Update account information (address/contact details, bank details and payment method).
• Liaise with other departments on behalf of customers to resolve problems.

A few things about our Customer Support Consultant roles:

• You’ve got strong communication and listening skills, including a friendly telephone manner.
• Demonstrate resilience when having challenging conversations.
• You really care about the customer and want to support them to solve their problems quickly.
• You’re PC literate and know how to use Word, Excel, and Outlook.
• Experience within a contact centre is desirable but not essential as we will provide you with training.

We offer several benefits that cover lifestyle, colleague recognition, health & wellbeing, and finances. Some of these amazing benefits include:

• Competitive salary of £24,200 per year.
• Our discretionary bonus scheme that recognises individual and team performance across the business.
• Employee referral bonus scheme (£1000).
• Competitive pension scheme.
• Discounted gym membership with some of our healthcare providers.
• Health cash plan that allows you to claim cash back on everyday treatments.
• 22 days holiday (this increases with length of service) plus a buy-back holiday scheme.
• Discounts and savings on products & services to support your day-to-day living.
• Life assurance cover.
• Professional membership subscriptions.
• 24/7 digital GP service with our healthcare provider.

How to apply:

Follow our simple application process by clicking the “APPLY” button!

Your application will be screened by a member of our recruitment team. If your application is successful, you’ll receive a call inviting you to the event and will be provided with all relevant information for the day including office address, how to prepare, and what to expect!

Start Date for this role will be 10th February 2025

As part of the Ascent onboarding process, all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity, therefore protecting the interests of the Group, existing employees, clients, partners, and other stakeholders.