Customer Support Assistant

GB Railfreight Ltd; Felixstowe; On-site; GBP 26,000; Full time

Job summary

GB Railfreight Ltd is seeking a Customer Support Administrator to join their Intermodal Customer Service Team. The role requires excellent communication and organizational skills, with responsibilities including managing bookings and data systems. This position offers competitive pay, training opportunities, and a supportive work culture with numerous staff benefits.

Benefits

25 days annual leave plus bank holidays

Healthcare package

Training and development opportunities

Discounts at nationwide retailers

Qualifications

• Excellent attention to detail and organizational skills.
• Ability to prioritize and multi-task.
• Strong communication skills essential.

Responsibilities

• Liaise with customers for bookings and confirmations.
• Manage and update data on various systems.
• Identify and resolve issues with container deliveries.

Skills

Attention to detail

Communication

Organizational skills

Multi-tasking

Job description

Overview

The Customer Support Administrator at GB Railfreight works closely with the Intermodal Customer Service Team and Delivery Manager to ensure that our trains are filled to maximum capacity by undertaking commercial administrative duties.

You must have excellent communication skills as you will be dealing with requests from customers and suppliers on a daily basis.

Closing date: 23rd June 25

Responsibilities

⦁ Liaise with customers to ensure bookings are placed on the system, customers are issued with relevant reference numbers and receive confirmation of arrivals and departures. Stock management as per the customer requirements is also required.⦁ Manage, organise and update data on various systems including but not limited to destin8, TOPS, Paris, COMA and SCORPIO.⦁ There will be a requirement to interrogate data on the live systems as well as the information on train lists to review bookings versus actual delivery.⦁ Identify any possible issues with containers and raise this to relevant parties so any issues can be resolved in a timely manner⦁ Plan the movement of containers from road haulage to third party depots.⦁ Manage additional charge notifications where necessary.⦁ Upload interchange reports and attach to the correct file

Qualifications

Are you the right candidate?

This role requires someone with excellent attention to detail and organisational skills to ensure that bookings are accurate and arranged in a timely fashion. This is a fast paced role so you must have the ability to prioritise and multi task whilst ensuring accuracy of you work.

You will need strong communication skills as you will be dealing with requests from customers and suppliers on a daily basis and we're looking for someone who will go the extra mile to exceed expectations!

It's desirable for candidates to have railway and TOP’s experience although full training will be provided.

What’s in it for you?

The salary on offer for this position is £25,897.

Our unique and friendly culture at GB Railfreight ensures that you’ll enjoy what you do, are treated well and supported to be the best you can be in your role. Like all staff at GBRf, you’ll have the opportunity to attend regular staff and industry social events. You will be entitled to 25 days annual leave plus bank holidays and you’ll be enrolled into our Industry Wide Defined Contribution Pension Scheme, generous Healthcare package and online benefits portal offering hundreds of discounts at nationwide retailers, with many more benefits available.

We encourage progression at GBRf so you will be offered training and development to prioritise your growth in line with our people centric culture, benefiting from a selection of internal courses and external certifications to support you to reach your full potential.

Our ValuesProfessionalism – Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture.Support – We look after our people and they in turn are encouraged to look after each other.Communication – The transparency of our is business is valued by our colleagues and customers.Trust and Empowerment – We believe that openness and honesty make for the best relationship because it leads to trust and confidence.Enjoyment – Taking pleasure in coming to work at GBRf is actively encouraged right from the top.

At GB Railfreight we recognise that having a more diverse range of people leads to greater innovation. We want to create a diverse workforce and encourage applications from people of all backgrounds with the aim to have a workforce representative of wider society. We champion diversity, inclusion and wellbeing and aim to create a workplace in line with our values.