Customer Support Assistant

Hewett Recruitment; Droitwich Spa; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading company in Droitwich is seeking a Customer Support Assistant to join their friendly team. This role involves providing comprehensive customer support and administrative duties, ensuring the office runs smoothly. Ideal candidates will have previous experience in customer service and administration and be proficient in Microsoft Office.

Qualifications

• Previous customer service and office administration experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Confident communication skills.

Responsibilities

• Providing administrative support to Customer Advisers and the wider team.
• Answering telephone calls and responding to secure messages.
• Ensuring client files and associated data are accurate and up to date.

Skills

Customer Service

Administration

Communication

Attention to Detail

Education

GCSE grade 5 or above / equivalent in English & Maths

Tools

Microsoft Office

Job description

The Role

Monday to Friday 9am to 5pm, fully office based. Up to £25,000 annual salary.

A great opportunity for a Customer Support Assistant to join a growing business who have exciting expansion plans. You will join an experienced and exceptionally friendly and supportive team, providing comprehensive customer support and administration duties for the office.

This role would suit someone with previous office based customer service and administration experience.

Responsibilities

• Providing administrative support to Customer Advisers and the wider team.
• Providing front of house duties - meeting and greeting visitors and providing hospitality.
• Preparing meeting rooms as required, including refreshments.
• Answering telephone calls and responding to secure messages through a Portal.
• Booking client meetings on behalf of the advisers.
• Performing office duties including filing and scanning paperwork, organising incoming and outgoing post.
• Preparing client paperwork as directed.
• Ensuring client files and associated data is accurate and up to date, using a CRM system.
• Using CRM to set up new clients, organise and assist with the completion of tasks, and process client activities for the advisers, ensuring all required identification, files and folders are uploaded.
• Ensuring the office, meeting rooms and kitchen areas are clear and tidy and stocked appropriately whilst maintaining the clear working space policies.
• Any other duties as specified by the Directors.

Requirements

• Previous customer service and office administration experience.
• Proficient in the use of Microsoft Office (word, excel, outlook).
• GCSE grade 5 or above / equivalent in English & Maths.
• Confident communications skills.
• Attention to detail.

Up to £25,000 salary depending on experience.

Based in Droitwich.

Monday to Friday 9am to 5pm (35 Hours per week).