Customer Support Apprentice

DHL Express; Greater Lincolnshire; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Apprenticeship qualification and path

Company pension scheme

Employee Assistance Programme

Job summary

DHL Express is offering a Customer Support Apprentice role at East Midlands Airport. You will join the Sales Development team, handling customer enquiries and supporting the delivery of an exceptional customer experience while gaining a recognised apprenticeship qualification.

You will learn about DHL products and processes, with structured training and development opportunities in a global organisation that values customer focus and professional growth.

Qualifications

• GCSEs (or equivalent) including English and Maths preferred.
• No prior logistics or sales experience required.

Responsibilities

• Manage customer enquiries via telephone, email and online channels.
• Assist with quotations and general service enquiries.
• Collaborate with Sales and Pricing teams to progress opportunities.
• Follow up customer requests and provide timely responses.
• Assist with collections activity and billing administration.
• Resolve customer queries and ensure issues are closed out.
• Build relationships with customers and internal stakeholders.
• Learn about DHL Express products, services and sales processes.

Skills

Excellent communication

Strong customer service

Organisational skills

Time management

Attention to detail

Independent and team work

Microsoft Office

Professional approach

Eagerness to learn

Education

GCSEs including English and Maths

Tools

Microsoft Office

Job description

Location: East Midlands Airport DE74 2TR

Contract Type: Full Time, Fixed Term Apprenticeship

Come and join DHL Express as a Customer Support Apprentice

Would you like to earn while you learn, gain a recognised qualification, and start your career with the world's most international company?

At DHL Express, we connect people and improve lives through the power of global trade. As a Customer Support Apprentice, you'll join a supportive and dynamic team where you'll gain valuable hands-on experience while developing the skills and knowledge needed for a successful future career.

This is a fantastic opportunity for someone who is customer-focused, eager to learn, and looking to build a career within a global organisation.

What will you be doing?

As a Customer Support Apprentice, you'll become an important part of our Sales Development team, supporting customers and helping deliver an exceptional customer experience.

Your responsibilities will include:

• Managing customer enquiries through telephone, email and online channels.
• Supporting customers with quotations and general service enquiries.
• Working closely with Sales and Pricing teams to progress opportunities.
• Following up customer requests and providing timely responses.
• Assisting with collections activity and billing administration.
• Resolving customer queries and ensuring issues are managed through to completion.
• Building positive relationships with customers and internal stakeholders.
• Learning about DHL Express products, services and sales processes.
• Identifying opportunities to support customer retention and business growth.

Throughout your apprenticeship, you'll receive structured training, coaching and development to help you build the skills needed for long-term success.

What are we looking for?

We're looking for someone with enthusiasm, a positive attitude and a willingness to learn.

Essential Skills & Attributes

• Excellent communication skills, both written and verbal.
• Strong customer service focus.
• Good organisational and time management skills.
• High attention to detail.
• Ability to work effectively both independently and as part of a team.
• Confident using Microsoft Office and digital systems.
• Positive, proactive and professional approach.
• Eagerness to learn and develop new skills.

Experience & Qualifications

• No previous logistics or sales experience required.
• GCSEs (or equivalent) including English and Maths preferred.
• Eligible to undertake a UK apprenticeship programme (must have lived in the UK for three years or more)
• Relevant right to work in the UK
• Passion for customer service and delivering great customer experiences.

What can DHL Express offer you?

At DHL Express, we recognise that our people are our greatest asset. We offer a competitive rewards package and a genuine opportunity to develop your career.

Benefits include:

• Competitive salary
• Apprenticeship qualification and structured development programme
• 22 days holiday plus bank holidays
• Company pension scheme
• Life assurance
• Enhanced maternity pay
• Generous company sick pay
• Employee Assistance Programme
• Retail, entertainment and gym discounts
• Cash dental plan and healthcare benefits
• Career progression opportunities within DHL Express
• Access to industry-leading training and development

What makes DHL Express great?

We are consistently recognised as a Great Place to Work and invest heavily in creating an environment where our people can thrive. We believe in supporting our employees to achieve their full potential and providing opportunities to grow across our business.

DHL Express is committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to be their authentic selves.

Ready to begin your career with DHL Express?

If you're enthusiastic, customer-focused and ready to take the first step in a rewarding career with a global market leader, we'd love to hear from you.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Privacy Notice

DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.