Customer Support & AI Agent Champion (Remote UK)

The Alliance; Paignton; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

34 days annual leave

Birthday off

Private Medical Insurance

Life Insurance (4x salary)

Cycle to Work

Monthly ThanksBen allowance

Team training

Company social events

Job summary

The Alliance is seeking a Customer Support Champion to be the first line of contact for our members via email and our ticketing system, delivering friendly, timely responses and resolving queries to maximise platform value.

You will drive forward-looking initiatives to preemptively address member needs, support the AI agent's ongoing maintenance and improvement, and collaborate with Customer Success, Education, Product and other teams to enhance FAQs and the knowledge base.

Qualifications

• Experience in customer support roles with clear communication.
• Familiarity with AI agents and knowledge bases.
• Proactive problem solver in a fast-growing team.

Responsibilities

• Be the first line of contact for members via email and our ticketing system.
• Support ongoing maintenance and improvement of our AI agent.
• Use Intercom to manage tickets and feed back improvements.

Skills

Teamwork

Creative problem solving

Customer support AI

Tools

Intercom

Zendesk

Job description

The Alliance is seeking a Customer Support Champion to be the first line of contact for our members via email and our ticketing system, delivering friendly, timely responses and resolving queries to maximise platform value.

You will drive forward-looking initiatives to preemptively address member needs, support the AI agent's ongoing maintenance and improvement, and collaborate with Customer Success, Education, Product and other teams to enhance FAQs and the knowledge base.