Remote Customer Support Executive - AI & Operations Champion

The Alliance; Kirklington CP; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Time Off: 34 days + UK holidays

Birthday off

Health

Job summary

The Alliance is seeking a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. You will serve as the primary contact for our members, handling inquiries via email and our ticketing system, ensuring timely, friendly responses and a great overall experience.

You will work closely with Product, Education and other departments to resolve issues quickly, support ongoing AI agent improvements, and contribute to our knowledge base and FAQs.

Qualifications

• Excellent written communication and a customer-first approach.
• Experience with Intercom, Zendesk or similar support platforms.
• Forward-thinking, detail-oriented and able to keep small issues from slipping.
• Strong communicator and team player with a can-do attitude.

Responsibilities

• Be the first line of contact for members via email and ticketing system.
• Escalate issues appropriately to keep things moving smoothly.
• Stay organized across multiple tickets, deadlines and priorities.
• Support maintenance and improvement of our AI agent and knowledge base.
• Collaborate with Customer Success, Education, Product and other teams to resolve issues quickly.

Skills

Written communication

Intercom

Zendesk

AI agents

Tools

Intercom

Zendesk

Job description

The Alliance is seeking a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. You will serve as the primary contact for our members, handling inquiries via email and our ticketing system, ensuring timely, friendly responses and a great overall experience.

You will work closely with Product, Education and other departments to resolve issues quickly, support ongoing AI agent improvements, and contribute to our knowledge base and FAQs.