Remote Customer Support Champion (AI)

The Alliance

Devizes

Hybrid

GBP 32,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Time Off: 34 days including UK bankhol

Birthday off each year

Health

Job summary

The Alliance is seeking a proactive Customer Support Executive to join our Customer Success team. You will be the first line of contact for members via email and our ticketing system, delivering timely, friendly responses while guiding AI agent improvements.

You’ll collaborate with Product, Education and other departments to resolve issues swiftly and maintain high member satisfaction. Remote work is allowed across the UK or hybrid in our London office.

Qualifications

Excellent written communication skills with a calm, customer-first approach.
Experience with Intercom, Zendesk or similar support platforms, ideally including AI agents.
Forward-thinking, detail-oriented with a propensity to improve processes and small details.

Responsibilities

Be the first line of contact for members via email and ticketing systems.
Escalate issues appropriately to keep tickets moving.
Maintain an organized inbox across multiple tickets and deadlines.
Support the AI agent's maintenance, development and continual improvement.
Collaborate with Customer Success, Education, Product and other teams to resolve issues quickly.
Contribute to FAQs, knowledge base and internal feedback loops.