Customer Support & AI Experience Champion

The Alliance; Doncaster; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

34 days annual leave

Birthday off every year

Private medical insurance

Life insurance (4x salary)

Oliva mental health support

Gym membership subsidy

Cycle to Work

ThanksBen allowance (£600 annually)

Team training and development

Company social events

Community & Inclusion

Job summary

The Alliance in the United Kingdom is seeking a Customer Support Champion to be the first point of contact for members, handling inquiries via email and our ticketing system, delivering timely, friendly help daily. You will lead AI agent initiatives, optimize support flows, feed insights to Success, Education, Product, and help maintain a high-quality knowledge base.

The role offers remote work from anywhere in the UK or hybrid London office.

Qualifications

• Experience with Intercom or Zendesk platforms and AI agents.
• Team-oriented with collaborative mindset.
• Strong problem-solving and knowledge base management skills.

Responsibilities

• Serve as the first line of contact for members via email and ticketing system.
• Support AI agent maintenance and continuous improvement.
• Collaborate with Customer Success, Education, Product to resolve issues.
• Contribute to FAQs and support documentation.

Skills

Intercom

Zendesk

AI agent experience

Team player

Creative problem-solving

Knowledge base management

Job description

The Alliance in the United Kingdom is seeking a Customer Support Champion to be the first point of contact for members, handling inquiries via email and our ticketing system, delivering timely, friendly help daily. You will lead AI agent initiatives, optimize support flows, feed insights to Success, Education, Product, and help maintain a high-quality knowledge base.

The role offers remote work from anywhere in the UK or hybrid London office.