Customer Support & AI Agent Advocate (Remote UK)

The Alliance; Brighton; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

34 days annual leave

Birthday off

Private Medical Insurance

Life Insurance (4x salary)

On-demand therapy, coaching, mental-f

Job summary

The Alliance is seeking a Customer Support Champion to handle member inquiries via email and tickets, delivering prompt and friendly replies while contributing to AI agent improvements and knowledge-base updates. You will collaborate with Customer Success, Education, Product, and other teams to resolve issues efficiently and enhance the overall member experience.

This role allows remote work from anywhere in the UK or a hybrid arrangement in London, with a base salary of £32,000–£34,000

Qualifications

• Experience with Intercom, Zendesk or similar support platforms.
• Experience assisting or implementing AI agents in a customer-support context.
• Strong collaboration and communication across departments.

Responsibilities

• Be the first line of contact for our members via email and our ticketing system, providing timely, friendly, and helpful responses every day.
• Support the ongoing maintenance, development, and continuous improvement of our AI agent, helping refine its responses and improve member experience.
• Use Intercom to manage tickets and feed back customer experience improvements to the wider team.

Skills

Intercom

Zendesk

AI agents

Team player

Tools

Knowledge Base

Job description

The Alliance is seeking a Customer Support Champion to handle member inquiries via email and tickets, delivering prompt and friendly replies while contributing to AI agent improvements and knowledge-base updates. You will collaborate with Customer Success, Education, Product, and other teams to resolve issues efficiently and enhance the overall member experience.

This role allows remote work from anywhere in the UK or a hybrid arrangement in London, with a base salary of £32,000–£34,000