Customer Support Agent

Inspired; Burton-on-Trent; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in essential entertainment is hiring a Customer Support Agent. This role focuses on delivering exceptional customer service through inbound calls while contributing to a fun and professional culture. Join a team where you can exceed your potential and enjoy great benefits, including 33 days of annual leave and Birthday Leave.

Benefits

33 days of annual leave including bank holidays

Recommend a Friend Scheme

Recognition Scheme

Birthday Leave

Qualifications

• Proven independence and professional conduct required.

Responsibilities

• Handle inbound phone calls regarding customer issues.
• Gather information to pass to support teams.
• Be part of the first touchpoint for customers.

Skills

Telephone manner

Intuition

Problem identification

Customer service delivery

Flexibility

Job description

Social network you want to login/join with:

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Client:

Inspired

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fc265d395233

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Are you a people person? Do you enjoy talking to people on the phone?

If you’re looking for a role in customer service, then I’m guessing the answer to the above questions is YES! Most Customer Service roles sound the same, they’ll tell you that you need to be passionate about delivering exceptional customer service, and they’ll ask you ‘What does good customer service mean to you?’.

Responsibilities

Why should you join us?

Let’s cut to the chase! Inspired are absolutely looking for a person who has all those attributes, but we are also looking for people who can fit into our fun and creative culture and help us create a professional and diverse working environment. As an employee of Inspired, you can achieve your potential and exceed your own expectations – You can be Inspired.

Working on our helpdesk means you’ll become part of a team that is the first stop for a UK customer’s journey with Inspired, and those first impressions count.

Most of your interactions with our customers will be via inbound phone calls (High street bookmakers and Casino’s etc.), and they will be calling because they have a problem with one of our machines, or they could be telling you that they have an issue with paying a customers ticket. You will need to use all your skills to take as much information as possible from the customer to pass to our Remote Support team or a Field engineer.

Skills required

What do we need you to bring to the role?

• A great telephone manner.
• Your questions and intuition to help us support you from day one.
• An ability to identify a situation that’s ‘out of the ordinary’ and escalate.
• The ability to deliver customer service both on the phone and face to face.
• The flexibility to work a shift pattern that includes evenings and weekends.
• Proven independence and conducts themselves in a professional manner.

Apply now for the role of Customer Support Agent, for a chance to work with a company that’s culture and core principles reflect why Inspired is Essential Entertainment.

What we offer you?

• 33 days of annual leave to include bank holidays
• Recommend a Friend Scheme – Put forward a friend to work for us to earn a bonus (Subject to T&C’s)
• Recognition Scheme awarded each quarter and annually
• Birthday Leave (An extra day off for your birthday)