Customer Services Advisor Revenues and Benefits

Dunnebier; West Bromwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading company in the public sector is seeking experienced Revenues and Benefits Advisors to support customers across the Borough of Sandwell. This full-time, office-based role involves providing essential advice regarding Housing Benefit and Council Tax with immediate start available. Candidates should have relevant experience and strong communication skills to effectively handle customer enquiries.

Qualifications

• Experience in Revenues and Benefits environment required.
• Strong knowledge of NEC/IWorld system needed.
• Proficient with MS Office tools.

Responsibilities

• Provide advice on Housing Benefit and Council Tax.
• Signpost customers to self-service options.
• Assist with applications for discounts and payment plans.

Skills

Excellent communication skills

Interpersonal skills

Proficiency in MS Office

Ability to handle enquiries

Tools

NEC/IWorld system

Job description

Rate: £13.69 per hour (PAYE)
Hours: Monday – Friday, 8:45am – 5:00pm
Type: Full-time, Office-based (No remote or hybrid working)
Start: ASAP

We are currently seeking experienced Revenues and Benefits Advisors to join a busy, front-facing team supporting customers across the Borough of Sandwell. This is a full-time temporary position requiring immediate availability.

Key Responsibilities:

• Provide face-to-face, telephone, and electronic advice and support regarding Housing Benefit and Council Tax

• Signpost customers to self-service digital and telephone options where appropriate

• Ensure enquiries are resolved efficiently and effectively at the first point of contact

• Assist with applications for discounts, exemptions, and payment plans

• Maintain accurate records and process updates using NEC/IWorld systems

Essential Criteria:

• Experience working within a Revenues and Benefits environment

• Strong working knowledge of NEC/IWorld system

• Excellent communication and interpersonal skills

• Ability to work in a busy customer service environment and handle enquiries with professionalism and empathy

• Proficiency in using MS Office tools

Training on Sandwell’s Council Tax Reduction Scheme will be provided.

If you’re confident in handling customer-facing benefits queries and have the experience to hit the ground running, we’d love to hear from you.

To apply, please submit your CV and availability.