Empathetic Call Centre Agent — Financial Wellbeing

Orbit Credit Services; Dawley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday (pro rata)

3-week training program

Office in Telford

Job summary

Orbit Credit Services in Telford (TF3 4NT) is hiring Call Centre Agents to join from 2 November 2026. You’ll handle inbound and outbound calls, support customers toward financial wellbeing, and log interactions across our systems with care and accuracy.

You’ll receive a 3-week training programme with a dedicated L&D Trainer, then transition to a 37.5 or 40-hour week on a rotating shift pattern, including one Saturday in three.

Qualifications

• Must be eligible to work in the UK and pass basic background checks.
• Undergo credit and criminal checks due to regulatory requirements.
• Shifts include Saturdays and require flexibility.

Responsibilities

• Handle inbound and outbound calls, identifying patterns and vulnerable customers.
• Record interactions accurately across internal systems and ensure compliance.
• Collaborate with colleagues to share insights and best practices.

Skills

Active listening

Empathy

Customer service

Tools

CRM software

Job description

Orbit Credit Services in Telford (TF3 4NT) is hiring Call Centre Agents to join from 2 November 2026. You’ll handle inbound and outbound calls, support customers toward financial wellbeing, and log interactions across our systems with care and accuracy.

You’ll receive a 3-week training programme with a dedicated L&D Trainer, then transition to a 37.5 or 40-hour week on a rotating shift pattern, including one Saturday in three.