Customer Support Advisor – Flexible Hours (6-Month FTC)

NHS Professionals Ltd; Bracknell; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave

Blue Light Card discounts

Star of the Month vouchers

Pension up to 10%

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Discounts platform

Job summary

NHS Professionals Ltd. is recruiting a Flexible Worker Advisor for a 6-month fixed-term contract at our Bracknell office, with travel to Reading, Wokingham, Maidenhead and Thatcham. You will handle worker queries, assist with shift bookings and help ensure bank shifts are filled while meeting workers’ needs.

Enjoy a generous benefits package and career development within the NHS family. The role emphasizes building strong relationships with hiring and bank staff, delivering excellent customer

Qualifications

• Customer service experience in an environment where delighting the customer is the core focus
• Administration experience
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
• Proactive approach to relationships and trouble shooting
• Ability to manage time and workload effectively
• Prioritising conflicting workloads

Responsibilities

• Receive and respond to queries from our workers and support them with their shift booking
• Help fill bank shifts while meeting workers' requirements
• Contribute to maintaining a customer-obsessed culture through excellent service

Skills

Customer service

Administration

Communication

Time management

Prioritisation

Relationship building

Job description

NHS Professionals Ltd. is recruiting a Flexible Worker Advisor for a 6-month fixed-term contract at our Bracknell office, with travel to Reading, Wokingham, Maidenhead and Thatcham. You will handle worker queries, assist with shift bookings and help ensure bank shifts are filled while meeting workers’ needs.

Enjoy a generous benefits package and career development within the NHS family. The role emphasizes building strong relationships with hiring and bank staff, delivering excellent customer