Customer Support Advisor / Administrator

Toyota Material Handling UK; England; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Attractive company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with instant discounts and offers

Job summary

Toyota Material Handling UK is seeking a Customer Support Advisor in Warrington to deliver exceptional administration support within the customer support team. The role involves managing customer calls, supporting internal departments, and providing timely responses to inquiries. Ideal candidates will possess excellent written and verbal communication skills, strong time management, and the ability to adhere to health and safety procedures. Competitive salary and attractive benefits are offered, alongside opportunities for career progression.

Qualifications

• Provide high quality administration support to customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.

Responsibilities

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers.
• Provide quotations to customers as required.

Skills

Excellent written and verbal communication skills

Excellent time management skills

Ability to follow company health and safety procedures

Job description

Overview

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

Responsibilities

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support for your focus business area.

Qualifications

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests.
• Ability to follow company health and safety procedures.

What We Offer

• Competitive salary
• Attractive company pension
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offers

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.