Customer Support Advisor

Claritas Solutions Ltd; Wetherby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days holidays

Bank holidays

BUPA Medical & Dental

Pension scheme

Free on-site parking

Job summary

Claritas Solutions Ltd. is seeking a Customer Support Advisor to help clients resolve issues with Microsoft 365, AD, and hardware. You’ll log and track support tickets, assist new team members, and contribute ideas to improve processes.

The role emphasises a friendly, people-first approach with opportunities to grow within a collaborative IT services team.

Qualifications

• Clear communication, able to explain non-technical concepts to diverse users.
• Strong organisational skills with ability to multitask across tickets.
• Experience in customer service or IT support, or willingness to learn.

Responsibilities

• Talk to clients via phone, email, or support tickets to understand and resolve issues.
• Troubleshoot Microsoft 365, Active Directory, and hardware problems.
• Log and manage support tickets to keep projects on track.
• Assist new team members with accounts and devices setup.
• Suggest improvements to processes to resolve problems faster.

Skills

Communication skills

Organised & multitask

Customer service/IT support

Tools

Microsoft 365

Active Directory

Job description

Feeling Overlooked in Your Current Job?

It’s frustrating, isn’t it? You work hard, solve problems, and help people every day—but it feels like no one notices. You deserve more.

Imagine working somewhere that recognises your contributions, values your skills, and invests in your training and development. If that sounds like what you’re looking for, we’ve got the perfect opportunity for you.

Join a Team That Puts People First

We’re working with a trusted IT provider that has spent the past 25 years delivering complex data management and access projects to the public sector. Known for their innovative solutions and unwavering reliability, they make technology simple, secure, and stress-free for their clients. Behind every project is a team of dedicated experts who care deeply about making a difference—and they’re looking for someone like you to join them.

Be the Difference Every Day

As a Customer Support Advisor, you’ll be the person clients rely on when things don’t go as planned. Whether it’s troubleshooting Microsoft 365, setting up accounts for new team members, or solving hardware issues, you’ll be the friendly expert they trust to make things right.

Here’s what your day could look like:

• Talking to clients via phone, email, or support tickets to understand and resolve their issues.
• Fixing problems with Microsoft 365, Active Directory, and hardware.
• Keeping everything on track by logging and managing support tickets.
• Helping new team members get up to speed with their accounts and devices.
• Sharing ideas to improve processes and solve problems faster.

You won’t be going it alone. You’ll be part of a collaborative team that’s got your back and will give you the tools, training, and support you need to succeed.

What You’ll Bring to the Team

We’re not looking for perfection—just someone who’s great with people, loves solving problems, and is ready to learn. You don’t need to tick every box—what matters most is your attitude. Here’s what will help you stand out:

• A knack for explaining things in a way that makes sense, even to someone who isn’t technical.
• The ability to stay organised and handle multiple tasks without losing track.
• Experience in customer service or IT support is great, but if you’re eager to learn and grow, we’d still love to hear from you.

Why You’ll Love This Job

This isn’t just another IT role—it’s your chance to be part of a team that genuinely values what you do and gives you the tools to grow.

• Work That Matters: Support industries that rely on secure, innovative IT solutions to keep critical operations running.
• A Great Team Environment: Be part of a supportive, collaborative team where your ideas are heard, and your efforts are recognised.
• Room to Grow: Develop your skills, work with cutting-edge technology, and build your career.
• Generous Holidays: 25 days holiday (rising to 29) plus bank holidays, and your birthday off.
• Comprehensive Healthcare: Fully funded BUPA Medical and Dental cover after probation, plus 3x Death in Service cover.
• Family Support: Two weeks’ full pay for paternity leave, 12 weeks’ full pay for maternity leave, and up to one month paid for long-term absences.
• Cost of Living Support: £100 gross per month for living costs, and around £50 net per month to help with fuel for travelling to work.
• Retirement Planning: A solid pension scheme with 3% employer and 5% employee contributions (and the option to contribute more).
• Sick Pay That’s Got Your Back: Up to 10 paid days for infrequent, unconnected absences.
• Convenient Free Parking: Free on-site parking with EV charging points for office-based roles.