Customer Support Advisor

TN United Kingdom; Stretford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Advisor, where you'll play a vital role in delivering exceptional customer service. This position offers a hybrid working pattern, allowing you to balance your professional and personal life effectively. With a focus on problem-solving and clear communication, you'll collaborate with both colleagues and customers to ensure a seamless experience. The company is committed to diversity and inclusivity, encouraging applications from all backgrounds. Enjoy a range of benefits designed to support your wellbeing and career growth in this dynamic environment.

Benefits

Extra Holiday buy scheme

Exclusive company discounts

Top healthcare platform

Personalized career progression

7/7 GP access

Qualifications

• Strong customer service skills with a focus on problem-solving.
• Ability to prioritize and organize customer queries effectively.

Responsibilities

• Handle customer queries in a timely manner while maintaining strong communication.
• Aim to exceed customer expectations and uphold high service standards.

Skills

Customer-focused problem solving

Planning and organization

Clear communication skills

Collaboration

Results-oriented

Job description

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As a Customer Support Advisor with us, you'll be an integral part of a dedicated team that focuses on delivering outstanding customer service. Your primary responsibilities will include handling tasks in a timely manner, maintaining strong and accurate communication when handling customer's details, all while providing excellent customer service and exceeding our customers’ expectations.

Our benefits include: Extra Holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 7/7 GP access, and personalized career progression to help you succeed!

What do you need to succeed as a Customer Support Advisor?

• You will need to be a customer-focused problem solver.
• You will have the ability to plan, organize, and prioritize customer queries.
• You have strong, clear communication skills and are results-oriented.
• You can effectively collaborate with colleagues and customers.
• You will uphold high standards of customer service and aim to achieve targets.

Working Pattern
Monday to Friday - Hybrid working

1 in 4 Saturdays, 8am - 6pm

Who Are HSS?

Over recent years, we have invested heavily in new systems and technology to revolutionize the future. We were the first hire company to allow customers to order online, and each year we add new tools and functionalities that set us apart.

We’re proud of our progress and are committed to continuous improvement!

At HSS, we celebrate diversity and inclusivity. We recognize that statistically, people of color and women are less likely to apply unless they meet all the requirements listed. We encourage you to apply regardless of whether you meet every requirement.

We’re also proud to be a Disability Confident Committed Employer. We believe everyone should have the opportunity to contribute and thrive within our workforce. Please let us know if you require any reasonable adjustments during the recruitment process to perform at your best.