Customer Support Advisor Hybrid

TN United Kingdom; Droitwich Spa; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team as a Customer Support Advisor in a hybrid role, where you will be the first point of contact for customer queries. This position offers the opportunity to make a real difference by helping customers solve their problems and enhancing their experience. With a focus on professionalism and warmth, you'll represent the brand while working from home and in the office. If you have a friendly phone manner and a solution-focused attitude, this is the perfect role for you. Don't miss out on this chance to grow in a supportive environment!

Qualifications

• Minimum 6 months' experience in customer service or call center.
• Willingness to learn and grow in a customer-focused environment.

Responsibilities

• Respond to customer queries via phone, email, and social media.
• Investigate and resolve complaints with a problem-solving mindset.
• Assist with admin tasks and improve customer satisfaction.

Skills

Customer Service

Problem Solving

Communication Skills

Quick Thinking

Job description

Social network you want to login/join with:

Customer Support Advisor Hybrid, Droitwich Spa

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Client:

Location:

Droitwich Spa, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

b46c312e50f8

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Customer Support Advisor

Location: Droitwich Hybrid – 2 days in the office, 3 days working from home

Hours: Full-time, Monday to Friday, 9:00–17:30 (37.5 hours/week)

Contract: Temporary ongoing – Maternity cover

Do you enjoy helping people and solving problems? We're on the lookout for a Customer Support Advisor to join our vibrant team! You’ll be the first point of contact for customer queries via phone, email, and social media. If you're a strong communicator who thrives on making a difference, we’d love to hear from you!

What you’ll do:

1. Respond to customer queries across multiple platforms
2. Investigate and resolve complaints with a problem-solving mindset
3. Assist with admin tasks, cancellations, and retention support
4. Represent the brand with professionalism and warmth
5. Help improve customer satisfaction and loyalty

What we’re looking for:

1. Confident and friendly phone manner
2. Quick thinker with a solution-focused attitude
3. Minimum 6 months' customer service or call centre experience
4. Willingness to learn and grow

Bonus points for:

1. Experience in telecoms, utilities, or technical support
2. Sales background with a results-driven mindset

Apply now by sending your CV! We can’t wait to hear from you.