Customer Support Advisor

JR United Kingdom; Stoke-on-Trent; On-site; GBP 22,000 - 26,000; Full time

Job summary

A successful manufacturing company in Stoke-on-Trent is looking for a Customer Support Advisor to enhance their team. This full-time, permanent position involves a variety of tasks from managing customer queries to liaising with suppliers, making it ideal for a proactive individual with strong problem-solving skills.

Qualifications

• Strong work ethic and desire for a varied role.
• Enthusiastic team player.
• Calm and professional manner on the phone.

Responsibilities

• Answering customer enquiries via phone and email.
• Providing exceptional customer service.
• Managing diary for sales representatives.

Skills

Problem-solving

Diary management

Geographical knowledge of the UK

Telephone manner

Job description

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Customer Support Advisor, stoke-on-trent

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Client:

Eclectic Recruitment Ltd

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis.

Main duties will include:

• Answering customer enquiries via phone and email
• Providing exceptional customer service to customers
• Diary management for sales reps
• Processing orders
• Liaising with the warehouse and 3rd party suppliers
• Answering queries quickly and efficiently

The successful candidate will have:

• Excellent problem-solving skills
• A strong work ethic and the want to get involved in a varied role
• Diary management skills
• Good geographical knowledge of the UK
• Enthusiastic team player
• Calm and professional telephone manner

Please contact Emma ASAP if this looks like your next role or apply via the advert!

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.