Customer Support Advisor

MesaBilling; Altrincham; Hybrid; GBP 25,000; Full time

Job summary

A leading technology-based company in Altrincham is seeking a Customer Support Advisor to join their supportive team. This permanent role involves assisting customers with technical queries, ensuring exceptional service delivery while transitioning from an office-based to a hybrid work model. With a structured onboarding process and various employee benefits, join us in delivering outstanding customer experiences.

Benefits

Annual performance bonus (up to 10% of salary)

25 days holiday plus bank holidays

Simply Health cover

Nest Pension with matched contributions

Life assurance (3x salary)

Enhanced maternity and paternity pay

Regular staff incentives

Qualifications

• Strong customer service skills, especially over the phone.
• Resilient, adaptable, and detail-oriented.
• Technical understanding is preferred.

Responsibilities

• Guide customers through onboarding and technical support.
• Diagnose software and hardware issues using remote tools.
• Maintain accurate records in a CRM system.

Skills

Customer service

Problem solving

Attention to detail

Teamwork

Tools

CRM systems

HubSpot

Job description

Permanent Job

Customer Support Advisor

£25,000

Altrincham based - free parking available

9am 5pm, Monday to Friday - 35 hour working week

Office-based initially, transitioning to hybrid (4 days in office, 1 day remote)

Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact?

Join a forward-thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity to join the support team permanently.

You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, youll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently.

What You'll Do

• Guide customers through their service journeyfrom onboarding to technical support and equipment returns
• Diagnose and resolve software, hardware, and connectivity queries using remote tools
• Check device data for accuracy and provide insightful reports
• Liaise with internal teams to resolve complex technical issues
• Maintain accurate records in a CRM system (experience with HubSpot is a plus!)
• Represent and promote company values in every interaction
• Provide professional and timely responses to customers
  
  

What Were Looking For

• Strong customer service skills Youll be handling most customer interactions over the phone
• Resilient and adaptable nature Problem-solving is second nature to you
• Technical understanding While prior tech experience is great, your ability to explain information clearly matters more
• Detail-oriented and organised Comfortable prioritising multiple tasks effectively
• Team player You thrive in a collaborative environment and take pride in your work
  
  

Why Join Us?

• Supportive and close-knit team
• A structured onboarding process to set you up for success
• Office-based to start, transitioning to hybrid after settling in
• Annual performance bonus (up to 10% of salary).
• 25 days holiday plus bank holidays, plus an extra day for your birthday.
• Simply Health cover.
• Nest Pension with matched contributions up to 3%.
• Life assurance (3x salary).
• Enhanced maternity and paternity pay.
• Regular staff incentives.
  
  

If youre ready to make a real difference in customer experiences and technical support, wed love to hear from you!

To find out more and see a full job spec then please contact Ruth today on 07570251230 or email

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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