Customer Support Advisor

Lloyds Banking Group; Chester; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Join a leading company as a Customer Service Advisor in Chester. This full-time role offers a supportive environment, skill progression, and competitive salaries starting from £25,000. You'll help customers navigate banking services while enjoying a range of employee benefits, including a pension scheme and health support.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping and lifestyle benefits

22 days' holiday plus bank holidays

Wellbeing initiatives

Flexible working patterns

Qualifications

• Passion for helping people.
• Strong emphasis on great service.
• Willingness to learn and adapt.

Responsibilities

• Assist customers with navigating the banking app.
• Provide outstanding support for complex needs.
• Engage in continuous training and skill development.

Skills

Customer service

Problem solving

Communication

Job description

JOB TITLE:Customer Service Advisor

LOCATION:Chester

WORKING PATTERN:Full-time

START DATE:04/08/25

Salary:£25,000 increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

SHIFT PATTERN:4-Day Week (Days):

• Start times between8am and 10amand end times between5.45pm and 7.45pm
• Maximum of4 out of 7 days(based on a Monday-Sunday week)
• Maximum of 50% weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

What we need from you

• A passion for helping people – You’ll listen, understand, and find solutions.
• A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
• A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

We put you first, so you can put our customers first.

Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and lifestyle benefits
• 22 days' holiday (increases over time) plus bank holidays
• Wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

About ourCawley Housesite...

With a track record of developing, supporting and progressing colleagues in their careers, our sites enjoy the following facilities:

• Free on-site car parking and electric charging points
• An extensive canteen with a Costa coffee area
• A range of vending machines and free hot and cold drinks
• Rest areas with TVs etc.
• Prayer & Quiet reflection rooms
• A kitchenette on each floor equipped fridges & microwaves
• On site shower & changing facilities
• On site Gym that you can become a member of (and football pitches to hire)
• Access to green spaces to get those steps in

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.