Customer Support Advisor

TN United Kingdom; Stockton-on-Tees; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Support Advisor to join their dynamic Customer Experience Team. In this role, you'll be the first point of contact for valued customers, delivering exceptional service and ensuring every interaction is memorable. Your keen attention to detail and problem-solving skills will empower customers to make informed decisions. If you're ready to make a significant impact and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Ability to review and process data accurately and efficiently.
• Attention to detail is crucial for success.
• Experience in business-to-business environments.

Responsibilities

• Deliver a fantastic customer experience as the first point of contact.
• Own the customer journey, ensuring excellence at every turn.
• Collaborate with the Customer Account Manager to tackle queries.

Skills

Data processing

Attention to detail

MS Office

Customer service

Problem solving

Job description

Social network you want to login/join with:

Customer Support Advisor, Stockton-on-Tees

Client:

Vianet plc

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Customer Service

EU work permit required: Yes

Job Reference:

2a7ea138bd6f

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

Are you ready to embark on a journey where every interaction counts, and accuracy is paramount?

Vianet invites you to join our dynamic Customer Experience Team, where you'll be at the forefront of delivering unparalleled service to our valued customers.

As we expand into new horizons and nurture existing relationships, we're seeking individuals to join our small team who are passionate about ensuring every touch point is nothing short of exceptional. Picture yourself being the go-to person who seamlessly delivers timely and precise data reports, empowering our customers to make informed decisions with confidence.

Here's what you'll be delving into……

• Delivering a fantastic customer experience - You'll be the first point of contact for our loyal customer base.
• Owning the customer journey from start to finish, leaving a mark of excellence at every turn.
• Being a master of resolution, with a keen eye for detail and problem solving to swiftly identify and resolve service issues, ensuring our customers' operations run smoothly.
• Collaborating closely with our Customer Account Manager, swiftly tackling queries and providing invaluable support, ensuring our clients feel heard and valued every step of the way.

Essential skills and experience you'll need to thrive in this role……

• Ability to review and process data accurately and efficiently.
• Attention to detail — because the small stuff makes a big difference.
• Solid grasp of MS Office and navigating digital landscapes with ease.
• Experience in business-to-business environments, understanding their nuances.
• A passion for delivering exceptional service, making every customer interaction memorable.