Sales Support Advisor

Lookers; Gateshead; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading vehicle retailer in the UK is seeking a Sales Support Advisor for their Group Fleet office in Gateshead. This hybrid role involves managing customer orders, maintaining records, and delivering exceptional customer service. The ideal candidate should be organized, confident, and IT literate, with a focus on communication. Lookers offers competitive salaries, enhanced holidays, and various benefits, fostering career growth through training and development.

Benefits

Competitive salaries and benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health – 24/7 support access

Enhanced maternity, paternity, and adoption leave

Additional earning potential through commissions or bonuses

Qualifications

• Confident and organized individuals with excellent communication skills.
• IT literate and comfortable using computer databases.

Responsibilities

• Support in managing and ordering vehicles for customers.
• Ensure all customer records/databases are complete and current.
• Provide the highest level of customer service to Group Fleet customers.

Skills

Communication

Organization

IT Literacy

Education

Previous Administrative Experience

Job description

OTE

Overview

Location: Group Fleet, Gateshead

Hours: 40; Monday – Friday 09:00-17:30 (2 days in the office and 3 WFH)

Salary: £24,150 plus up to £1,000 in bonus

We are pleased to announce that due to team expansion, we have a Sales Support Advisor role available at our Group Fleet office in Gateshead. This is a hybrid working role.

This interesting and varied role reports to Jenna, our Group Fleet Team Leader, and involves working alongside a team of 12 Sales Support Advisors to provide a professional and efficient service to Group Fleet customers.

Responsibilities

• Support in managing and ordering vehicles for customers.
• Use the internal fleet management system and adhere to procedures when processing and managing customer orders.
• Ensure all customer records/databases are complete and current.
• Handle internal and external queries proactively and professionally.
• Provide the highest level of customer service to Group Fleet customers.

Qualifications

We seek confident, organized individuals with excellent communication skills. The ideal candidate will be IT literate and comfortable using computer databases. Previous administrative experience is desirable. If you fit this description, you could be the perfect candidate!

About us:

Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, with over 150 franchised dealerships across the UK and Ireland. We value our employees' hard work, flexibility, and commitment, offering an industry-leading benefits package.

This includes:

• Competitive salaries and benefits.
• Enhanced holidays that increase with service.
• Eligibility to join our car schemes.
• Critical illness cover after 2 years and Life Assurance.
• Smart Health – 24/7 support access.
• Enhanced maternity, paternity, and adoption leave.
• Additional earning potential through commissions or bonuses for some roles.

We invest in our people through manufacturer-specific training and management development to foster career growth. We celebrate success with our annual Lookers Excellence Awards. So, what are you waiting for?

Lookers is an equal opportunities employer committed to creating an inclusive, discrimination-free workplace where employees can bring their whole selves and reach their full potential.

If your application is successful, relevant employment checks will be conducted prior to your start date. These may include verifying recent employment, address, credit history, criminal record, and driving license, depending on the role and responsibilities.