Customer Support Advisor

Dobson Welch; London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Une entreprise fintech en pleine croissance recherche des conseillers à la clientèle hybrides à Londres. Le poste offre une formation complète et nécessite une expérience de 12 mois en centre d'appels. Les candidats doivent avoir d'excellentes compétences en service à la clientèle et être disponibles pour travailler selon des horaires variés 24/7.

Qualifications

• Doit avoir au moins 12 mois d'expérience dans un environnement de centre d'appels entrants.
• Capacité à travailler selon différents horaires de quart.
• Compétences en service client doivent être solides.

Responsibilities

• Gérer les demandes de renseignements des clients et résoudre les problèmes.
• Tâches administratives y compris les factures et les paiements.
• Travail dans un environnement basé sur téléphone.

Skills

Customer Service Skills

IT Skills

Job description

Social network you want to login/join with:

Location: London
Type: Permanent
Salary: £28,000 Per Annum (Shift Work & Allowance Included OTE £31-£32k )

We are actively hiring for Hybrid Customer Support Advisors for our client a reputable and growing global fintech company in London. Full training induction period for 6/8 weeks upon starting which is based in their Kent office,

It is essential that the suitable candidate has at least 12 months experience working in an inbound call centre environment taking calls from customers across the globe. The suitable candidate will be responsible for dealing with initial customer enquiries and assisting them to resolve any issues first hand. There will also be administrative duties involved including billing and payments.

You must have strong customer service skills working in a phone-based environment, good IT skills and be willing to work different shift patterns on a rota basis.

The working hours are as follows:

8.00am – 4.00pm – Office Based either Central London or Kent

4.00pm to 12.00am- Home Based

12.00am – 8.00am Home Based

This is a 24/7 shift working which will include working weekends, nights, bank holidays working 37.5 hours per week. You will receive a shift allowance which will increase your earning from £28k Basic to £31/£32k per annum.

Please only apply if you are happy committing to the working hours above and due to high volume response only suitable candidates will be contacted.