Customer Support Advisor

Randox; Crumlin; On-site; GBP 22,000 - 28,000; Full time

Job summary

Randox Health is seeking a Customer Support Advisor to join their team at HQ in Crumlin. The role involves enhancing client relationships and promoting services through exceptional customer care. Ideal candidates will possess strong communication skills and a passion for both customer service and sales.

Qualifications

• Excellent verbal and written communication skills.
• Currently hold the right to work in the UK.
• Excellent customer service skills.

Responsibilities

• Respond to customer inquiries via phone, email, or live chat.
• Troubleshoot customer issues related to orders and accounts.
• Deliver exceptional customer service and identify sales opportunities.

Skills

Verbal communication

Written communication

Customer service

Job description

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Customer Support Advisor– (Job Ref: 25N/CSST)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for Customer Support Advisors at our HQ on the Diamond Road, just outside Crumlin.

Location: Randox Laboratories Ltd., 55 Diamond Road, Crumlin, BT29 4QY.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, alternating between 2 shift patterns.

Shift 1 - Monday to Friday from 08.20 to 17.00.
Shift 2 – Monday to Thursday from 08.20 to 18.00 and 08.20 to 12.30 on a Friday.

What does this role involve?

This role plays a vital role in promoting Randox Health services and enhancing client relationships. This is a varied role that may also include the following responsibilities:

• Respond to customer enquiries promptly via phone, email, or live chat.
• Troubleshoot customer issues related to orders, account status, and relevant concerns.
• Deliver exceptional customer service by addressing queries effectively.
• Provide essential support for clients whilst identifying potential sales opportunities.
• Assisting with sales by providing information about new and existing products.
• Processing payments.
• Analysing customer queries and trends.
• Performing assigned administrative duties.
• Collaborating with other team members and internal departments.

Who can apply?

This role would suit an individual who is passionate about both sales and customer service.

Essential criteria:

• Excellent verbal and written communication skills.
• Currently hold the right to work in the UK.
• Excellent customer service skills.


Desirable:

• Previous experience in a similar role.
• Experience in a customer facing environment.
• Experience working in a busy environment.
• Experience dealing with customers via email and phone.
• Previous sales experience.

This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.