Customer Support Executive

fanvue; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Fanvue, a leading creator monetisation platform, seeks a passionate Customer Support Executive. This full-time remote position involves responding to queries, troubleshooting issues, and maintaining high levels of communication. Join a mission-led team dedicated to supporting creators worldwide, offering flexibility and growth opportunities.

Benefits

Free book every month

Unlimited holiday

Opportunities to grow your experience

Qualifications

• 1+ year in a customer support or service role, preferably in a digital or tech platform.
• Convey information with an empathetic and friendly tone.
• Experience in troubleshooting and investigating issues.

Responsibilities

• Respond to customer queries via live chat and email.
• Troubleshoot platform issues and provide timely solutions.
• Proactively flag bugs and trending topics to the team.

Skills

Excellent written communication skills

Technical Support experience

Calm under pressure

Fast learner

Empathy

Tools

Intercom

Notion

Slack

Retool

Job description

This range is provided by fanvue. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from fanvue

Founder & CEO of FilmTailor AI | Barclays Entrepreneur Winner 2025 | UK Business Award Winner 2024 | AI Developer | Nvidia, Microsoft & Barclays…

Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. Our platform supports creators with the tools they need to connect and grow their audience in scalable, meaningful ways.

At Fanvue, creators are at the core of everything we do, and great support is a vital part of their experience. We’re looking for a passionate and proactive Customer Support Executive to join our Support team. This is a full-time, remote position ideal for someone who loves helping people, communicates with empathy and precision, and thrives in a fast-moving environment.

What you'll do:

• Respond to customer queries from creators and fans via live chat and email.
• Provide timely, thoughtful and solution-focused responses during weekend hours.
• Troubleshoot platform issues, payments, and content concerns using internal tools and processes.
• Escalate urgent or complex queries appropriately, following existing protocols.
• Maintain high levels of empathy and clarity in all communication, upholding Fanvue’s voice and values.
• Proactively flag bugs, feedback, or trending support topics to the wider team.
• Contribute to internal documentation and user-facing help articles as needed.

Who you are:

• 1+ year in a customer support or service role, preferably in a digital, creator or tech platform.
• Experience with Intercom, Notion, Slack, and Retool.
• Technical Support experience: refunding transactions, troubleshooting, and investigating issues.
• Excellent written communication skills with an empathetic, clear, and friendly tone.
• Comfortable working independently with remote team collaboration.
• Fast learner who can pick up new tools, new technology, and processes with confidence.
• Calm under pressure and resourceful when solving problems.
• Passion for the creator economy and supporting independent creators is a strong advantage.

Why Join Fanvue?

• A chance to be part of a high-growth platform redefining the creator economy.
• Work with a mission-led team focused on supporting creators around the world.
• A culture built on transparency, ownership, innovation, and care.
• Remote working and full flexibility during your assigned hours.
• Free book every month
• Unlimited holiday
• Opportunities to grow your experience within the team over time.
• Your voice and ideas matter: we’re building this platform together.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development and Technology, Information and Media

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