Customer Support Advisor

Lloyds Bank plc; Belfast; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Join a leading bank as a Customer Support Advisor in Belfast, offering a competitive salary with pathways for progression. In this role, you will assist customers in navigating financial services, supported by a comprehensive training program and flexible work arrangements. Be part of an inclusive and diverse team that values personal development.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Discounted shopping and lifestyle benefits

22 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Passion for helping people.
• Strong emphasis on great service.
• Willingness to learn with training provided.

Responsibilities

• Assist customers with banking app navigation and complex needs.
• Provide outstanding support.
• Participate in a comprehensive training program.

Skills

Customer service

Communication

Problem-solving

Willingness to learn

Job description

time left to apply End Date: July 11, 2025 (25 days left to apply)

End Date

Thursday 10 July 2025

Salary Range

£25,000 - £25,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Join our fantastic Customer Service team…

Job Description

Customer Support Advisor

Location:Belfast

WORKING PATTERN:Full-time

START DATE:11/08/25

Salary:£25,000 increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

SHIFT PATTERN: Flexible Mixed pattern:

• Start times between7am and 1pmand end times between3pm and 9pm
• Maximum of5 out of 7 days(based on a Monday-Sunday week)
• Maximum of25% weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

What we need from you

• A passion for helping people– You'll listen, understand, and find solutions.
• A strong emphasis on great service– You'll always strive to provide outstanding support to customers.
• A willingness to learn– No banking experience? No problem as full training will be provided over a six-week period.

We'll set you up for success

From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

We put you first, so you can put our customers first.

Join us, and you'll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Discounted shopping and lifestyle benefits
• 22 days' holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies

Our The Paper Exchange site in Belfast is more than just a workplace—it's built for you:

• A great working café with roof terrace
• Breakout spaces for focus work and collaboration
• Contemplation rooms
• Onsite shower and changing facilities including accessible facilities

Be part of something bigger.

At Lloyds Banking Group, we're building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.