Customer Support Advisor

Aspire Recruitment; Altrincham; Hybrid; GBP 25,000; Full time

Job summary

A leading technology company in Altrincham is seeking a Customer Support Advisor to join their supportive team. In this permanent role, you will handle customer queries, troubleshoot technical issues, and maintain records in a CRM system. With a focus on exceptional service, this position offers a structured onboarding process and a hybrid work model after settling in. Enjoy benefits like a performance bonus, generous holiday allowance, and health cover.

Benefits

Annual performance bonus (up to 10% of salary)

25 days holiday plus bank holidays

Extra day for your birthday

Simply Health cover

Nest Pension with matched contributions

Life assurance (3x salary)

Enhanced maternity and paternity pay

Regular staff incentives

Qualifications

• Strong customer service skills for handling phone interactions.
• Resilient and adaptable with a knack for problem-solving.
• Technical understanding to explain information clearly.

Responsibilities

• Guide customers through their service journey from onboarding to support.
• Diagnose and resolve software, hardware, and connectivity issues.
• Maintain accurate records in a CRM system.

Skills

Customer Service

Problem Solving

Technical Understanding

Detail-oriented

Team Player

Tools

CRM System

HubSpot

Job description

Permanent Job
Customer Support Advisor
£25,000
Altrincham based - free parking available
9am – 5pm, Monday to Friday - 35 hour working week
Office-based initially, transitioning to hybrid (4 days in office, 1 day remote)

Are you passionate about delivering exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact?

Join a forward-thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work culture, this is an exciting opportunity to join the support team permanently.

You would be working with a supportive team of five where collaboration and resilience are valued. As a Customer Support Advisor, you’ll be the first point of contact for customers, handling inbound queries and troubleshooting issues efficiently.

What You'll Do:

• Guide customers through their service journey—from onboarding to technical support and equipment returns
• Diagnose and resolve software, hardware, and connectivity queries using remote tools
• Check device data for accuracy and provide insightful reports
• Liaise with internal teams to resolve complex technical issues
• Maintain accurate records in a CRM system (experience with HubSpot is a plus!)
• Represent and promote company values in every interaction
• Provide professional and timely responses to customers

What We’re Looking For:

• Strong customer service skills – You’ll be handling most customer interactions over the phone
• Resilient and adaptable nature – Problem-solving is second nature to you
• Technical understanding – While prior tech experience is great, your ability to explain information clearly matters more
• Detail-oriented and organised – Comfortable prioritising multiple tasks effectively
• Team player – You thrive in a collaborative environment and take pride in your work

Why Join Us?

• Supportive and close-knit team
• A structured onboarding process to set you up for success
• Office-based to start, transitioning to hybrid after settling in
• Annual performance bonus (up to 10% of salary).
• 25 days holiday plus bank holidays, plus an extra day for your birthday.
• Simply Health cover.
• Nest Pension with matched contributions up to 3%.
• Life assurance (3x salary).
• Enhanced maternity and paternity pay.
• Regular staff incentives.

If you’re ready to make a real difference in customer experiences and technical support, we’d love to hear from you!

To find out more and see a full job spec then please contact Ruth today on 07570251230 or email [e-mail]

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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