Customer Support Administrator

Adecco; Southend-on-Sea; On-site; GBP 25,000 - 27,000; Full time

Job summary

An exciting opportunity awaits in a growing company for a Customer Service Executive. Join a friendly team in Chelmsford, where you will provide exceptional customer service via various channels. You will handle inquiries, process orders, and resolve issues while developing your product knowledge. This role requires a positive attitude, excellent communication skills, and the ability to work both independently and collaboratively. If you thrive in a dynamic environment and are eager to contribute to a supportive team, this position is perfect for you.

Benefits

Free onsite Parking

Bonus Incentive

Snacks provided in office

Qualifications

• Experience in Customer Service is essential.
• Must have a high standard of written and spoken English.
• Organised and computer literate with attention to detail.

Responsibilities

• Provide high-level customer service via phone, live chat, and email.
• Advise customers on products and process orders.
• Resolve delivery issues and handle complaints.

Skills

Written and spoken English

Customer Service experience

Attention to detail

Organised and computer literate

Team player

Calm and patient demeanor

Positive attitude

Job description

Customer Service Admin

Location:

Chelmsford (must drive due to location)

Salary:

£25 - £27k

Position:

Monday 8 - 5:30pm, Tuesday - Friday 8:30 - 5:30pm (1 hour lunch)

Benefits:

• Free onsite Parking
• Bonus Incentive
• Snacks provided in office
• More benefits

Note:

You MUST be able to drive due to office location!

About the Role:

Adecco Chelmsford is excited to be working with a growing client near Chelmsford. We are seeking an experienced Customer Service Executive to join their small, friendly team.

Candidate Requirements:

• High standard of written and spoken English
• Excellent phone manner
• Quick learner of products and business
• Previous experience in Customer Service
• Good attention to detail
• Organised and computer literate
• Team player
• Calm, patient, positive, and enthusiastic

Job Responsibilities:

1. Provide high-level customer service via telephone, live chat, and email
2. Advise customers on products
3. Process orders over the phone
4. Resolve delivery issues and handle complaints tactfully
5. Perform general administrative tasks
6. Develop and increase product knowledge

Personal Skills:

• Ability to work independently and in a team
• Experience in complaint handling
• Confidence
• Positive, can-do attitude

Additional Information:

Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website.