Mortgage Underwriter

Coventry Building Society; Gloucester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday

Discretionary bonus

Personal pension

Parental leave

Wellbeing support

Life assurance

Job summary

Coventry Building Society is seeking a Mortgage Underwriter to accurately process customer mortgage applications, verify calculations and documents, and ensure adherence to policies in a fast-paced, customer-focused environment.

After training (up to 6 months), you will work a hybrid pattern with at least two days per week from our Cheltenham office, 9am-5pm, collaborating with brokers, solicitors and customers to move cases through the mortgage journey.

Qualifications

• Recent experience in a customer-focused role with excellent service.
• Experience in processing and/or administration with high attention to detail.
• Experience handling complex queries or pieces of work.
• Excellent phone communication skills.
• Strong problem solving and decision making.

Responsibilities

• Process mortgage applications through our systems and ensure they meet policies and criteria.
• Check mortgage calculations and verify documents (payslips, ID) with high accuracy.
• Collaborate with mortgage brokers, solicitors and customers and provide updates daily.
• Highlight discrepancies or concerns and address issues promptly.
• Engage in continuous learning about product and policy changes to maintain quality standards.

Skills

Customer focus

Attention to detail

Communication skills

Problem solving

Phone communication

Job description

About the role

Our New Lending area has the opportunity to join them as a Mortgage Underwriter.
This role is responsible for accurately processing our customer mortgage applications through our systems, ensuring they meet the appropriate policies and criteria. The role holder underwrites cases by checking mortgage calculations, various customer's documents such as payslips and proof of I.D, ensuring high levels of accuracy and attention to detail within this fast paced, customer focused environment. It requires strong attention to detail to be able to highlight any discrepancies or concerns.

The role also involves working closely with mortgage brokers, solicitors and customers by making call to them on a daily basis, keeping them up to date on the mortgage process and gain any extra information needed will be an important part of this opportunity. Continuous learning and keeping up to date with product and policy changes will be key as well as and achieving quality standards.

Once you're trained and comfortable in role (up to 6 months) you'll revert to a hybrid working pattern. We'll then ask you to work at least two days (more if you prefer) from our Cheltenham office. The role operates Monday to Friday 9am - 5pm.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

We reserve the right to close this advert early if we receive a high volume of suitable applications

About you

For this role you'll need be confident talking to people and working in a fast paced environment. Coping with pressures and problem solving will be a parts of the role so you'll be a professional and committed person with a flexible, team focused approach. You'll also be passionate learning and developing your mortgage knowledge as well as being accurate and keen to learn.

To be successful in this role its essential you have:

• Recent experience in a customer focused role and providing exceptional service.
• Evidence of working in processing and / or administration with high attention to detail.
• Experience of handling more challenging and / or complex queries or pieces of work.
• Excellent communication skills including over the phone
• Good problem solving and decision making skills
• The ability to work in a fast paced environment

Desirable experience will include:

• Mortgage knowledge
• Underwriting

About us

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.

Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.

We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

Proud to be a Disability Confident Committed Employer

We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Feedback

We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.