Customer Support Administrator

TN United Kingdom; Huntingdon; On-site; GBP 25,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Support Administrator to enhance their team in Huntingdon. This full-time role offers a competitive salary and a dynamic work environment where you will be responsible for managing customer inquiries, processing orders, and coordinating with engineers. You will play a pivotal role in ensuring customer satisfaction through effective communication and organizational skills. If you are passionate about delivering excellent customer service and thrive in a fast-paced setting, this opportunity is perfect for you. Join a company that values your contributions and offers opportunities for professional growth.

Qualifications

• Experience in customer service roles with strong communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Coordinate with engineers and manage customer inquiries efficiently.
• Process orders, handle complaints, and ensure timely invoicing.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma

Customer Service Training

Job description

Customer Support Administrator, Huntingdon

Client: Interaction Recruitment

Location: Huntingdon, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 0c8e3ca8ef97

Job Views: 7

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

Overview

My client based in Huntingdon is currently recruiting for a Customer Support Administrator to join their team on a full-time permanent basis, offering a salary of £25,000 - £28,000 and hours from Monday to Friday, 8:30 am - 5:00 pm. Part-time job share options are available with hours of either 7:00 am – 2:00 pm or 1:00 pm – 6:00 pm, with a salary dependent on experience.

Main responsibilities:

• Operate 5 on-the-road Engineers.
• Check receipts and sign off cash payments.
• Order stock and process orders from various suppliers.
• Ensure all vehicles are taxed, serviced, insured, and have MOTs.
• Email suppliers and customers.
• Send off all sub-contractor paperwork.
• Obtain reviews and feedback from customers via phone and email.
• Book sales appointments and fitting dates with customers, coordinating with the diary.
• Process sales inquiries and orders for parts in the system.
• Design small marketing campaigns for social media and websites.
• Post out receipts and guarantees.
• Handle customer complaints.
• Ensure all invoices are paid, correctly filed, and follow up on payments where necessary.