Customer Support Administrator

Canal & River Trust; Ellesmere Port; Hybrid; GBP 22,000; Part time

Job summary

Canal & River Trust is seeking a Customer Support Administrator for a temporary part-time role. The position includes delivering customer service, handling inquiries, and providing administrative support while promoting wellbeing and community engagement. The role primarily operates remotely with one office day per week at the Ellesmere Port hub.

Benefits

Contributory pension scheme with employer matching

25 days holiday entitlement plus bank holidays

Annual personal learning & growth fund of £200

Free access to counseling services

Employee discounts and benefits

Two days paid volunteering leave per year

Free fishing facilities across our waterways

Qualifications

• NVQ Level 2 in Business Administration or equivalent required.
• Experience in customer service and with SAP is essential.
• Strong communication skills needed for handling inquiries.

Responsibilities

• Deliver excellent customer service and administrative support.
• Produce timely communications and organize events.
• Maintain records and generate reports.

Skills

Communication

Customer Service

Organization

Teamwork

Proficiency in MS Office

Education

NVQ Level 2 Business Administration

GCSEs in Maths and English

Tools

SAP

Job description

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Customer Support Administrator, Ellesmere Port

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Client:

Canal & River Trust

Location:

Ellesmere Port, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6f7df9dc5d6d

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Purpose

Job Title: Customer Support Administrator - Temporary Part Time Opportunity June 2024 - May 2025

Advertised Salary: £21,005 PTE

Location: Remote working from home, with one day per week working at Ellesmere Port hub.

The Canal & River Trust, one of the UK’s biggest charities, manages 2,000 miles of waterways across England and Wales. We aim to transform our canals and rivers into spaces that promote wellbeing and community engagement.

We seek a Customer Support Administrator to deliver excellent customer service and support, handling face-to-face, phone, and written inquiries, and providing administrative and financial support to the North West regional team.

Location and coverage

The role is primarily remote, with access to a nearby hub at Ellesmere Port for collaboration.

Knowledge, Skills/Qualifications & Experience

Key Accountabilities:

• Produce accurate and timely communication via phone, notice boards, post, email, social media, and the website.
• Organize events and functions for internal and external customers.
• Manage administrative tasks including post, meetings, health visits, training, building management, and equipment servicing.
• Generate clear reports to support business needs.
• Maintain organized and retrievable records.
• Use SAP for financial and administrative services, including ordering and notifications.
• Support the operation of welcome stations along the waterway.
• Uphold Trust values and promote diversity and inclusion in all activities.

About You:

• NVQ Level 2 Business Administration or equivalent.
• GCSEs in Maths and English.
• Knowledge of safety procedures.
• Experience with SAP and customer service roles.
• Experience working with volunteers is desirable.
• Strong communication skills and ability to handle challenging situations.
• Proficiency in MS Office.
• Professional demeanor and good personal presentation.
• Ability to work under pressure and work well with others.

Application Process:

Click the "for this job" button, complete the application, and upload your CV. For questions, contact us.

What We Offer:

• Contributory pension scheme with employer matching.
• Holiday entitlement starting at 25 days plus bank holidays, increasing after 5 years.
• Annual personal learning & growth fund of £200.
• Free access to counseling services.
• Employee discounts and benefits.
• Two days paid volunteering leave per year.
• Free fishing facilities across our waterways.

We value diversity and encourage applications from all backgrounds, aiming to reflect the communities we serve.