OCS Business Support Administrator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a Business Support Administrator to assist in the operational support of various clinical services. The role involves handling patient queries, providing administrative support, and assisting in financial transactions. The successful candidate will demonstrate excellent organisational skills and adaptability in a bustling healthcare environment.

Qualifications

• Candidates should have strong customer service skills.
• Ability to manage multiple processes effectively.
• Experience with administrative support is beneficial.

Responsibilities

• Support outpatient teams with defined projects.
• Handle queries from patients and clinicians.
• Implement new administrative policies and procedures.

Skills

Organisational

Proactive

Customer Service

Attention to Detail

Job description

The successful candidate will need to be highly organised, proactive, and able to manage multiple processes and systems on a day-to-day basis while handling queries from patients and clinicians. Emphasis will be placed on data entry and accuracy.

The role involves supporting the operational team with defined projects to enable comprehensive and cost-effective services within the Outpatient Clinical Service Unit by providing analytical and administrative support.

The post holder will support a busy outpatient booking and scheduling team responsible for high volumes of appointments. We are looking for candidates with strong customer service skills who are adaptable in their working methods.

As a Business Support Administrator, you will have opportunities to support various functions within the CSU, including:

• Supporting the Diabetes High Cost Consumables/Pump Procurement Process to ensure timely treatment for patients in line with NICE Guidelines, collaborating with colleagues, partners, and stakeholders to improve processes and provide cost-effective services.
• Providing front-of-house/reception cover as needed.
• Offering administrative support and coverage for the Specialist Medicine Day Unit.

For more details on duties and tasks, please review the Job Description or contact us.

You will be involved in the daily running of the business support functions within the Diabetes, Endocrinology, Metabolism, Lipids, Rheumatology, Clinical Immunology & Allergy, and Specialist Medicine Delivery Unit. The role requires working independently to ensure tasks are completed to standards and deadlines.

You will implement new administrative policies and procedures as necessary and handle queries professionally and promptly.

You will support the full range of finance transactions, including resolving related queries and issues.

Manchester University NHS Foundation Trust (MFT) is one of the largest NHS trusts in England, with a turnover of £2.8 billion. We are committed to creating an integrated health and social care system for over 1 million patients annually.

Our organisation brings together 10 hospitals and community services across Manchester, Trafford, and beyond, fostering collaboration and transformation. We encourage our 30,000 staff to pursue ambitious goals and set high standards that others aspire to emulate.

We have adopted digital solutions like Hive, our Electronic Patient Record system launched in September 2022, to enhance clinical quality, patient and staff experience, operational efficiency, and innovation.

As a major academic research and education centre, we support high-quality research programs. We are also committed to sustainability through our Green Plan, demonstrating our role in making healthcare more environmentally friendly.

At MFT, we promote a culture of inclusion and belonging, offering fair, open, and transparent career development opportunities while prioritising staff wellbeing and health.

For further details or informal visits, please contact:

Name: Natasha Goodall
Job Title: Service Manager
Email: [e-mail]