Customer Support Administrator

JR United Kingdom; Cardiff; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Wales is seeking a Customer Support Administrator for a 12-month contract with the potential for permanent placement. This hybrid role involves supporting customers through email, managing contract paperwork, and assisting the sales team, providing an excellent opportunity for individuals with strong administrative skills and experience in Excel.

Qualifications

• Experience with MS packages, especially Excel with the ability to manage data.
• Strong ability to prioritize workloads effectively.

Responsibilities

• Support customers via email with the removal process from their portfolio.
• Administer contract paperwork and support the sales team.
• Manage a designated mailbox and remove data from customer accounts.

Skills

Excel

Prioritization

Job description

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We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent.

This is a hybrid position with 3 days in the office and 2 days from home.

Key Responsibilities for the Customer Support Administrator:

- Supporting customers, predominantly via email, with the removal process from their portfolio

- Administration for the contract paper work

- Supporting the sales team and attending customer meetings

- Removing data from customer accounts

- Managing a designated mailbox

Key Skills for the Customer Support Administrator:

- Previous use of MS packages, specifically excel with the ability to view duplicate values

- Ability to prioritise workload effectively