Customer Support Representative

JR United Kingdom; Cardiff; Remote; GBP 24,000 - 28,000; Full time

Job summary

A leading company in the cryptocurrency sector, Swapped.com, is seeking a Customer Support Representative for a full-time remote role. You will be instrumental in enhancing customer satisfaction through effective issue resolution and support. The position offers a dynamic startup environment where you can leverage your problem-solving skills and cryptocurrency knowledge.

Qualifications

• Strong problem-solving skills required.
• Attention to detail in task execution.
• Ability to work independently in a remote setting.

Responsibilities

• Provide excellent customer service to ensure satisfaction.
• Resolve customer issues and troubleshoot technical problems.
• Assist in processing payments and handling various tasks.

Skills

Problem-solving

Attention to detail

Proactivity

Independence

Cryptocurrency experience

Job description

Social network you want to login/join with:

Customer Support Representative, cardiff

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Client:

Swapped.com

Location:

cardiff, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Company Description

Swapped.com is a cryptocurrency onramp and offramp allowing customers to buy and sell cryptocurrency with a wide variety of payment methods.

Role Description

This is a full-time remote role for a Customer Support Representative. You will be responsible for providing great customer service to our customers, resolving customer issues and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving various technical problems that arise, as well as helping out with a variety of tasks to help us process payments.

Qualifications

• Great problem-solving skills
• Strong attention to detail
• Proactivity when handling issues and tasks
• Ability to work independently and remotely
• Experience using cryptocurrency

Compensation

24,000 to 27,500 GBP a year

Work in a vibrant, innovative startup environment that promotes personal and professional growth, offering new challenges daily. Remote work

How to Apply

To apply for this position, please send your CV/resume, with the title 'Customer Support Representative Application', to [emailprotected]