Customer Operations & Export Manager

Advocate Group; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Advocate Group is seeking a Customer Supply Chain Manager for the EMEA region to join Monster Energy. The role focuses on managing customer operations, overseeing international logistics, and improving processes within a dynamic environment. Ideal candidates will have strong experience in international order management, SAP systems, and a track record of enhancing operational performance in supply chain activities. Join a company known for its bold, high-energy culture and ambitious goals.

Qualifications

• Experience within customer supply chain or international customer service.
• Strong end-to-end supply chain understanding.
• Ability to manage escalations and work effectively under pressure.

Responsibilities

• Manage end-to-end customer order operations across EMEA.
• Oversee international order management and shipping coordination.
• Drive OTIF performance and service level improvements.

Skills

Customer operations management

International logistics coordination

SAP order management

Operational issue resolution

Stakeholder management

Tools

SAP

Excel

Job description

Do you enjoy bringing order to operational complexity?

Experienced managing international customers, supply chain coordination, and high-pressure order management across multiple markets?

Want to play a key role within one of the world’s most recognisable FMCG brands?

We’re looking for a Customer Supply Chain Manager – EMEA to join Monster Energy’s Operations team. This is a role for someone who thrives in fast-moving international environments, enjoys solving operational challenges, and can balance customer expectations with real-world supply chain realities.

If you have experience across customer operations, import/export, international logistics, SAP order management, and end-to-end supply chain coordination, this is your opportunity to join a high-performing global business operating at serious scale across EMEA.

The Company

Monster isn’t corporate. We’re bold, fast, disruptive and unapologetically ambitious.

Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, we operate at serious scale, but with the mindset of a challenger brand.

Our brand is aggressive, cool, dark, mysterious and fun.

Our culture? High-energy, accountable, and built on people who take ownership.

Operations are critical to everything we do. This role plays a key part in ensuring smooth customer delivery, operational visibility, and supply chain execution across complex international markets throughout EMEA.

The Role

Reporting into the Operations leadership team, you’ll lead the day-to-day customer operations function across multiple international markets, with a particular focus on Africa & Middle East. This is far more than a traditional customer service role.

You’ll oversee complex order-to-cash processes, international logistics coordination, customer communication, customs documentation, and operational issue resolution across both raw materials and finished goods.

You’ll work cross-functionally with Supply Planning, Commercial, Logistics, Finance, Manufacturing, and external partners to ensure strong service performance, clear communication, and effective operational execution.

The role will also play a key part in improving processes, driving automation, and creating greater visibility across the wider customer operations function.

Key Responsibilities

• Managing end-to-end customer order operations across EMEA markets
• Overseeing international order management, allocation, shipping coordination, and transactional closure
• Leading and developing a small customer operations team
• Managing import/export activity, customs documentation, and delivery coordination
• Acting as a key operational contact for customers across Africa & Middle East
• Working closely with Supply Planning and Logistics teams to manage lead times, shortages, and service risks
• Driving OTIF performance and service level improvement initiatives
• Managing escalations, supply disruptions, and recovery actions proactively
• Supporting process improvement, automation, and operational standardisation projects
• Maintaining strong SAP transactional accuracy and reporting visibility
• Building strong cross-functional relationships across Operations, Commercial, Finance, and external partners
• Monitoring service KPIs, risks, backlog visibility, and operational performance
• Ensuring documentation accuracy and operational compliance across international shipments

What We’re Looking For

• Experience within customer operations, customer supply chain, logistics, export operations, or international customer service
• Strong end-to-end supply chain understanding
• Experience managing complex international order flows
• Import/export and customs documentation experience
• Strong SAP experience (ECC and/or S/4 HANA preferred)
• Strong Excel capability and confidence working with operational data
• Experience managing OTIF, service performance, and operational KPIs
• Ability to manage escalations and work effectively under pressure
• Strong communication and stakeholder management skills
• Experience operating across international or culturally diverse markets
• B2B ingredients, FMCG, food, beverage, manufacturing, or raw materials experience highly advantageous
• Previous people leadership or team management experience
• Process improvement and automation mindset
• Someone proactive, resilient, and highly organised
• A collaborative operator who enjoys building relationships and improving ways of working